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Hello,
After install Hélium, I have no wifi. Ethernet only.
Last edited by Michel (2018-06-05 11:51:59)
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Howdy Michel, Please post the output of:
lspci -k
from a terminal. This will tell us what hardware you have, and which drivers you are currently using.
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michel@bunsenlabs:~$ lspci -k
00:00.0 Host bridge: Intel Corporation Skylake Host Bridge/DRAM Registers (rev 08)
Subsystem: Acer Incorporated [ALI] Skylake Host Bridge/DRAM Registers
Kernel driver in use: skl_uncore
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 520 (rev 07)
Subsystem: Acer Incorporated [ALI] HD Graphics 520
Kernel driver in use: i915
Kernel modules: i915
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
Subsystem: Acer Incorporated [ALI] Sunrise Point-LP USB 3.0 xHCI Controller
Kernel driver in use: xhci_hcd
Kernel modules: xhci_pci
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
Subsystem: Acer Incorporated [ALI] Sunrise Point-LP Thermal subsystem
Kernel driver in use: intel_pch_thermal
Kernel modules: intel_pch_thermal
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
Subsystem: Acer Incorporated [ALI] Sunrise Point-LP Serial IO I2C Controller
Kernel driver in use: intel-lpss
Kernel modules: intel_lpss_pci
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
Subsystem: Acer Incorporated [ALI] Sunrise Point-LP CSME HECI
Kernel driver in use: mei_me
Kernel modules: mei_me
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
Subsystem: Acer Incorporated [ALI] Sunrise Point-LP SATA Controller [AHCI mode]
Kernel driver in use: ahci
Kernel modules: ahci
00:1c.0 PCI bridge: Intel Corporation Device 9d10 (rev f1)
Kernel driver in use: pcieport
Kernel modules: shpchp
00:1d.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #9 (rev f1)
Kernel driver in use: pcieport
Kernel modules: shpchp
00:1d.2 PCI bridge: Intel Corporation Device 9d1a (rev f1)
Kernel driver in use: pcieport
Kernel modules: shpchp
00:1d.3 PCI bridge: Intel Corporation Device 9d1b (rev f1)
Kernel driver in use: pcieport
Kernel modules: shpchp
00:1f.0 ISA bridge: Intel Corporation Sunrise Point-LP LPC Controller (rev 21)
Subsystem: Acer Incorporated [ALI] Sunrise Point-LP LPC Controller
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
Subsystem: Acer Incorporated [ALI] Sunrise Point-LP PMC
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
Subsystem: Acer Incorporated [ALI] Sunrise Point-LP HD Audio
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel, snd_soc_skl
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
Subsystem: Acer Incorporated [ALI] Sunrise Point-LP SMBus
Kernel driver in use: i801_smbus
Kernel modules: i2c_i801
01:00.0 3D controller: NVIDIA Corporation GM107M [GeForce GTX 950M] (rev a2)
Subsystem: Acer Incorporated [ALI] GM107M [GeForce GTX 950M]
Kernel driver in use: nouveau
Kernel modules: nouveau
03:00.0 Network controller: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter (rev 31)
Subsystem: Lite-On Communications Inc QCA9377 802.11ac Wireless Network Adapter
Kernel driver in use: ath10k_pci
Kernel modules: ath10k_pci
04:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTL8411B PCI Express Card Reader (rev 01)
Subsystem: Acer Incorporated [ALI] RTL8411B PCI Express Card Reader
Kernel driver in use: rtsx_pci
Kernel modules: rtsx_pci
04:00.1 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 12)
Subsystem: Acer Incorporated [ALI] RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
Kernel driver in use: r8169
Kernel modules: r8169
michel@bunsenlabs:~$
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This shows your wireless adaptor and driver in use.
Network controller: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter (rev 31)
Subsystem: Lite-On Communications Inc QCA9377 802.11ac Wireless Network Adapter
Kernel driver in use: ath10k_pci
Kernel modules: ath10k_pci
Wanted to get this out there for others to continue. My networking skills are not the best.
Last edited by sleekmason (2018-05-31 14:40:33)
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what says
dmesg | grep failed
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I have no more time...
if the command above results in something like this
...
[ 7.218827] ath10k_pci 0000:03:00.0: firmware: failed to load ath10k/pre-cal-pci-0000:03:00.0.bin (-2)
[ 7.218829] ath10k_pci 0000:03:00.0: Direct firmware load for ath10k/pre-cal-pci-0000:03:00.0.bin failed with error -2
[ 7.218838] ath10k_pci 0000:03:00.0: firmware: failed to load ath10k/cal-pci-0000:03:00.0.bin (-2)
[ 7.218839] ath10k_pci 0000:03:00.0: Direct firmware load for ath10k/cal-pci-0000:03:00.0.bin failed with error -2
[ 7.218845] ath10k_pci 0000:03:00.0: firmware: failed to load ath10k/QCA9377/hw1.0/firmware-5.bin (-2)
[ 7.218847] ath10k_pci 0000:03:00.0: Direct firmware load for ath10k/QCA9377/hw1.0/f
....
then install
apt install firmware-atheros
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install
apt install firmware-atheros
I thought we already had that?
Can we please also see
apt policy {amd,intel}-microcode
If they are not installed then there may be a serious problem with the release.
EDIT: checked the live image, we do have firmware-atheros installed so that package should be present.
Last edited by Head_on_a_Stick (2018-06-02 09:56:34)
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[sudo] Mot de passe de michel :
root@mic-bunsenlabs:/home/michel# dmesg | grep failed
[ 0.268474] platform MSFT0101:00: failed to claim resource 1
[ 0.268535] acpi MSFT0101:00: platform device creation failed: -16
[ 0.315437] pci 0000:01:00.0: BAR 6: failed to assign [mem size 0x00080000 pref]
[ 9.796286] acer_wmi: Enabling Launch Manager failed: 0xe4 - 0x0
[ 10.924897] ath10k_pci 0000:03:00.0: firmware: failed to load ath10k/pre-cal-pci-0000:03:00.0.bin (-2)
[ 10.924950] ath10k_pci 0000:03:00.0: Direct firmware load for ath10k/pre-cal-pci-0000:03:00.0.bin failed with error -2
[ 10.924964] ath10k_pci 0000:03:00.0: firmware: failed to load ath10k/cal-pci-0000:03:00.0.bin (-2)
[ 10.925001] ath10k_pci 0000:03:00.0: Direct firmware load for ath10k/cal-pci-0000:03:00.0.bin failed with error -2
root@mic-bunsenlabs:/home/michel# apt install firmware-atheros
Lecture des listes de paquets... Fait
Construction de l'arbre des dépendances
Lecture des informations d'état... Fait
firmware-atheros is already the newest version (20161130-3).
0 mis à jour, 0 nouvellement installés, 0 à enlever et 40 non mis à jour.
root@mic-bunsenlabs:/home/michel# apt policy {amd,intel}-microcode
intel-microcode:
Installé : 3.20170707.1~deb9u1
Candidat : 3.20170707.1~deb9u1
Table de version :
*** 3.20170707.1~deb9u1 500
500 https://deb.debian.org/debian stretch/non-free amd64 Packages
100 /var/lib/dpkg/status
N: Impossible de trouver le paquet amd-microcode
root@mic-bunsenlabs:/home/michel#
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OK, try installing the .deb package for the newer firmware:
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I install the package without résult....
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Yes, you may need a newer kernel as well
But before we try that, let us first confirm the identify of the wireless card:
sudo update-pciids
LC_ALL=C lspci -nn | grep -iA2 net
^ The first command will update the PCI device database and the second command will show us the Vendor ID & Product ID:
https://wiki.debian.org/HowToIdentifyADevice/PCI
And another potential solution is here:
http://forums.debian.net/viewtopic.php?f=7&t=127880
^ I don't remember that at all...
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root@mic-bunsenlabs:/home/michel# sudo update-pciids
Downloaded daily snapshot dated 2018-05-25 03:15:01
root@mic-bunsenlabs:/home/michel# LC_ALL=C lspci -nn | grep -iA2 net
03:00.0 Network controller [0280]: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter [168c:0042] (rev 31)
04:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTL8411B PCI Express Card Reader [10ec:5287] (rev 01)
04:00.1 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 12)
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That device should be supported: https://wikidevi.com/wiki/Qualcomm_Atheros
Can we please see
ip link
/usr/sbin/rfkill list all
^ The last command may need the rfkill package.
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michel@mic-bunsenlabs:~$ ip link
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN mode DEFAULT group default qlen 1
link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
2: enp4s0f1: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP mode DEFAULT group default qlen 1000
link/ether 54:ab:3a:97:ef:f8 brd ff:ff:ff:ff:ff:ff
4: wlp3s0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc mq state DOWN mode DORMANT group default qlen 1000
link/ether 5a:de:dc:ea:27:57 brd ff:ff:ff:ff:ff:ff
5: wlx88d7f602f70c: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc mq state DOWN mode DORMANT group default qlen 1000
link/ether d2:a1:de:7e:cb:97 brd ff:ff:ff:ff:ff:ff
michel@mic-bunsenlabs:~$ /usr/sbin/rfkill list all
1: acer-wireless: Wireless LAN
Soft blocked: no
Hard blocked: no
2: acer-bluetooth: Bluetooth
Soft blocked: no
Hard blocked: no
4: phy1: Wireless LAN
Soft blocked: no
Hard blocked: no
5: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
6: phy2: Wireless LAN
Soft blocked: no
Hard blocked: no
michel@mic-bunsenlabs:~$
rfkill is présent
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^ According to that output you have not just one but two fully working wireless interfaces
Have you tried right-clicking on the network icon in the systray?
Can you see an option to connect wirelessly?
If not then we should check your interfaces files:
grep -v '^#\|^$' /etc/network/interfaces{,.d/*}
EDIT: thread moved to Basic Help & Support.
Last edited by Head_on_a_Stick (2018-06-02 18:51:03)
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Do you see any problems with the driver in the output of
dmesg | grep ath10
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I too have the same problem. I installed by ethernet and want to switch to wifi as I do not have ethernet were I want to put the pc
my lspci -k results are:
00:00.0 Host bridge: Intel Corporation 4 Series Chipset DRAM Controller (rev 03)
Subsystem: Intel Corporation 4 Series Chipset DRAM Controller
00:06.0 PCI bridge: Intel Corporation 4 Series Chipset PCI Express Root Port (rev 03)
Kernel driver in use: pcieport
Kernel modules: shpchp
00:1a.0 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #4
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller
Kernel driver in use: uhci_hcd
Kernel modules: uhci_hcd
00:1a.1 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #5
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller
Kernel driver in use: uhci_hcd
Kernel modules: uhci_hcd
00:1a.2 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #6
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller
Kernel driver in use: uhci_hcd
Kernel modules: uhci_hcd
00:1a.7 USB controller: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller #2
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller
Kernel driver in use: ehci-pci
Kernel modules: ehci_pci
00:1b.0 Audio device: Intel Corporation 82801JI (ICH10 Family) HD Audio Controller
Subsystem: Intel Corporation 82801JI (ICH10 Family) HD Audio Controller
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel
00:1c.0 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Root Port 1
Kernel driver in use: pcieport
Kernel modules: shpchp
00:1c.4 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Root Port 5
Kernel driver in use: pcieport
Kernel modules: shpchp
00:1c.5 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Root Port 6
Kernel driver in use: pcieport
Kernel modules: shpchp
00:1d.0 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #1
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller
Kernel driver in use: uhci_hcd
Kernel modules: uhci_hcd
00:1d.1 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #2
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller
Kernel driver in use: uhci_hcd
Kernel modules: uhci_hcd
00:1d.2 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #3
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller
Kernel driver in use: uhci_hcd
Kernel modules: uhci_hcd
00:1d.7 USB controller: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller #1
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller
Kernel driver in use: ehci-pci
Kernel modules: ehci_pci
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev 90)
00:1f.0 ISA bridge: Intel Corporation 82801JIR (ICH10R) LPC Interface Controller
Subsystem: Intel Corporation 82801JIR (ICH10R) LPC Interface Controller
Kernel driver in use: lpc_ich
Kernel modules: lpc_ich
00:1f.2 IDE interface: Intel Corporation 82801JI (ICH10 Family) 4 port SATA IDE Controller #1
Subsystem: Intel Corporation 82801JI (ICH10 Family) 4 port SATA IDE Controller
Kernel driver in use: ata_piix
Kernel modules: ata_piix, ata_generic
00:1f.3 SMBus: Intel Corporation 82801JI (ICH10 Family) SMBus Controller
Subsystem: Intel Corporation 82801JI (ICH10 Family) SMBus Controller
Kernel driver in use: i801_smbus
Kernel modules: i2c_i801
00:1f.5 IDE interface: Intel Corporation 82801JI (ICH10 Family) 2 port SATA IDE Controller #2
Subsystem: Intel Corporation 82801JI (ICH10 Family) 2 port SATA IDE Controller
Kernel driver in use: ata_piix
Kernel modules: ata_piix, ata_generic
01:00.0 VGA compatible controller: NVIDIA Corporation G86 [Quadro NVS 290] (rev a1)
Subsystem: NVIDIA Corporation G86 [Quadro NVS 290]
Kernel driver in use: nouveau
Kernel modules: nouveau
03:00.0 IDE interface: JMicron Technology Corp. JMB368 IDE controller
Subsystem: JMicron Technology Corp. JMB368 IDE controller
Kernel driver in use: pata_jmicron
Kernel modules: pata_jmicron, ata_generic
04:00.0 Ethernet controller: Marvell Technology Group Ltd. 88E8053 PCI-E Gigabit Ethernet Controller (rev 22)
Subsystem: DFI Inc 88E8053 PCI-E Gigabit Ethernet Controller
Kernel driver in use: sky2
Kernel modules: sky2
[/quote]
00:00.0 Host bridge: Intel Corporation 4 Series Chipset DRAM Controller (rev 03)
Subsystem: Intel Corporation 4 Series Chipset DRAM Controller
00:06.0 PCI bridge: Intel Corporation 4 Series Chipset PCI Express Root Port (rev 03)
Kernel driver in use: pcieport
Kernel modules: shpchp
00:1a.0 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #4
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller
Kernel driver in use: uhci_hcd
Kernel modules: uhci_hcd
00:1a.1 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #5
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller
Kernel driver in use: uhci_hcd
Kernel modules: uhci_hcd
00:1a.2 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #6
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller
Kernel driver in use: uhci_hcd
Kernel modules: uhci_hcd
00:1a.7 USB controller: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller #2
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller
Kernel driver in use: ehci-pci
Kernel modules: ehci_pci
00:1b.0 Audio device: Intel Corporation 82801JI (ICH10 Family) HD Audio Controller
Subsystem: Intel Corporation 82801JI (ICH10 Family) HD Audio Controller
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel
00:1c.0 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Root Port 1
Kernel driver in use: pcieport
Kernel modules: shpchp
00:1c.4 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Root Port 5
Kernel driver in use: pcieport
Kernel modules: shpchp
00:1c.5 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Root Port 6
Kernel driver in use: pcieport
Kernel modules: shpchp
00:1d.0 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #1
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller
Kernel driver in use: uhci_hcd
Kernel modules: uhci_hcd
00:1d.1 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #2
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller
Kernel driver in use: uhci_hcd
Kernel modules: uhci_hcd
00:1d.2 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #3
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller
Kernel driver in use: uhci_hcd
Kernel modules: uhci_hcd
00:1d.7 USB controller: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller #1
Subsystem: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller
Kernel driver in use: ehci-pci
Kernel modules: ehci_pci
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev 90)
00:1f.0 ISA bridge: Intel Corporation 82801JIR (ICH10R) LPC Interface Controller
Subsystem: Intel Corporation 82801JIR (ICH10R) LPC Interface Controller
Kernel driver in use: lpc_ich
Kernel modules: lpc_ich
00:1f.2 IDE interface: Intel Corporation 82801JI (ICH10 Family) 4 port SATA IDE Controller #1
Subsystem: Intel Corporation 82801JI (ICH10 Family) 4 port SATA IDE Controller
Kernel driver in use: ata_piix
Kernel modules: ata_piix, ata_generic
00:1f.3 SMBus: Intel Corporation 82801JI (ICH10 Family) SMBus Controller
Subsystem: Intel Corporation 82801JI (ICH10 Family) SMBus Controller
Kernel driver in use: i801_smbus
Kernel modules: i2c_i801
00:1f.5 IDE interface: Intel Corporation 82801JI (ICH10 Family) 2 port SATA IDE Controller #2
Subsystem: Intel Corporation 82801JI (ICH10 Family) 2 port SATA IDE Controller
Kernel driver in use: ata_piix
Kernel modules: ata_piix, ata_generic
01:00.0 VGA compatible controller: NVIDIA Corporation G86 [Quadro NVS 290] (rev a1)
Subsystem: NVIDIA Corporation G86 [Quadro NVS 290]
Kernel driver in use: nouveau
Kernel modules: nouveau
03:00.0 IDE interface: JMicron Technology Corp. JMB368 IDE controller
Subsystem: JMicron Technology Corp. JMB368 IDE controller
Kernel driver in use: pata_jmicron
Kernel modules: pata_jmicron, ata_generic
04:00.0 Ethernet controller: Marvell Technology Group Ltd. 88E8053 PCI-E Gigabit Ethernet Controller (rev 22)
Subsystem: DFI Inc 88E8053 PCI-E Gigabit Ethernet Controller
Kernel driver in use: sky2
Kernel modules: sky2
I have a tplink usb wifi adaptor and installed Bunsenlabs Helium
Wifi shows up in the Network Manager and shows available networks but does not connect to any selected networks.
any ideas what is wrong?
Last edited by Tropheus (2018-06-04 18:25:38)
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Hello friends,
I solved the problem by changing my box (too old)
Now all is fine.
Sorry for inconvenience.....
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Thanks for your reply Michel your probably right it is an old box. but it works fine with the latest Linux MX and that runs the same Debian 9? same box same wifi
I really like the simple interface of Bunsenlabs but it looks like the easiest solution would be to turn back to MX or Antix
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Post a new topic Tropheus. this is resolved.
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