#1 2017-07-16 09:16:46

Naddan

Member

From: UK

Registered: 2015-11-17

Posts: 39

USB and external HD working but still unable to mount external HD

Hi everyone,

Here the situation in more details: laptop with 3 usb ports (2.0 and 3.0) all of them tested and working (with mouse, keyboard, memory stick), external HD 2TB WD with linux partitions ext4, working (tested on raspberry pi3). Before 2 weeks ago I was able to connect this external HD in any usb port of my laptop without any problems at all, however two weeks ago I noticed that it stopped working in one of the usb (no mounting and fdisk does not detect it), today another usb port has the same problem while the third one is fine.

Here some outputs:

root@laptop:/home/user_deb# lspci | grep USB
00:14.0 USB controller: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller (rev 31)

root@laptop:/home/user_deb# lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 006: ID 1c7a:0603 LighTuning Technology Inc. 
Bus 001 Device 005: ID 5986:066d Acer, Inc 
Bus 001 Device 004: ID 8087:0a2b Intel Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Nothing connected in any usb:

root@laptop:/home/user_deb# tail  /var/log/messages 
Jul 16 09:36:25 laptop kernel: [13039.578615] usb 1-9: New USB device found, idVendor=046d, idProduct=c077
Jul 16 09:36:25 laptop kernel: [13039.578620] usb 1-9: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Jul 16 09:36:25 laptop kernel: [13039.578624] usb 1-9: Product: USB Optical Mouse
Jul 16 09:36:25 laptop kernel: [13039.578626] usb 1-9: Manufacturer: Logitech
Jul 16 09:36:25 laptop kernel: [13039.581320] input: Logitech USB Optical Mouse as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/0003:046D:C077.0012/input/input40
Jul 16 09:36:25 laptop kernel: [13039.581951] hid-generic 0003:046D:C077.0012: input,hidraw2: USB HID v1.11 Mouse [Logitech USB Optical Mouse] on usb-0000:00:14.0-9/input0
Jul 16 09:36:25 laptop mtp-probe: checking bus 1, device 18: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-9"
Jul 16 09:36:25 laptop mtp-probe: bus: 1, device: 18 was not an MTP device
Jul 16 09:36:29 laptop kernel: [13043.725575] usb 1-1: USB disconnect, device number 17
Jul 16 09:36:31 laptop kernel: [13045.525400] usb 1-9: USB disconnect, device number 18

HDD connected in the usb that detects the HDD:

root@laptop:/home/user_deb# tail  /var/log/messages 
Jul 16 09:38:33 laptop kernel: [13167.230958] .
Jul 16 09:38:35 laptop kernel: [13168.254962] .
Jul 16 09:38:35 laptop kernel: [13169.278963] .
Jul 16 09:38:37 laptop kernel: [13170.302960] .
Jul 16 09:38:37 laptop kernel: [13171.327024] .
Jul 16 09:38:37 laptop kernel: [13171.327934] ready
Jul 16 09:38:37 laptop kernel: [13171.328138] sd 5:0:0:0: [sdd] 3906963456 512-byte logical blocks: (2.00 TB/1.82 TiB)
Jul 16 09:38:37 laptop kernel: [13171.328458] sd 5:0:0:0: [sdd] Write Protect is off
Jul 16 09:38:37 laptop kernel: [13171.476402]  sdd: sdd1 sdd2 sdd3
Jul 16 09:38:37 laptop kernel: [13171.478187] sd 5:0:0:0: [sdd] Attached SCSI disk

HDD connected in the usb that NOT detects the HDD:

root@laptop:/home/user_deb# tail  /var/log/messages 
Jul 16 09:58:11 laptop kernel: [14345.422603] usb 1-1: New USB device found, idVendor=046d, idProduct=c077
Jul 16 09:58:11 laptop kernel: [14345.422608] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Jul 16 09:58:11 laptop kernel: [14345.422611] usb 1-1: Product: USB Optical Mouse
Jul 16 09:58:11 laptop kernel: [14345.422613] usb 1-1: Manufacturer: Logitech
Jul 16 09:58:11 laptop kernel: [14345.425306] input: Logitech USB Optical Mouse as /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1:1.0/0003:046D:C077.0018/input/input46
Jul 16 09:58:11 laptop kernel: [14345.483550] hid-generic 0003:046D:C077.0018: input,hidraw0: USB HID v1.11 Mouse [Logitech USB Optical Mouse] on usb-0000:00:14.0-1/input0
Jul 16 09:58:11 laptop mtp-probe: checking bus 1, device 23: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-1"
Jul 16 09:58:11 laptop mtp-probe: bus: 1, device: 23 was not an MTP device
Jul 16 09:58:11 laptop kernel: [14345.551085] [UFW BLOCK] IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:a634:d9ff:fe53:ff1b DST=ff02:0000:0000:0000:0000:0000:0000:0001 LEN=64 TC=0 HOPLIMIT=1 FLOWLBL=858532 PROTO=UDP SPT=8612 DPT=8612 LEN=24 
Jul 16 09:58:22 laptop kernel: [14356.259248] usb 1-1: USB disconnect, device number 23

I would appreciate any help on this matter.

Kind regards

Naddan

Head_on_a_Stick

Member

From: London

Registered: 2015-09-29

Posts: 9,093

Website

Re: USB and external HD working but still unable to mount external HD

two weeks ago I noticed that it stopped working in one of the usb (no mounting and fdisk does not detect it), today another usb port has the same problem while the third one is fine.

Hardware problem, perhaps?

To eliminate system (mis)configuration as the culprit, try loading up a "live" ISO image and see if you can replicate the problem.

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Para todos todo, para nosotros nada

barnabyh

Member

Registered: 2016-08-16

Posts: 71

Re: USB and external HD working but still unable to mount external HD

Not that it would help much, but I find proper external USB hard drives, as opposed to memory cards or USB stick, always fiddly. The last one needed to be plugged in to two USB sockets at once (two connectors, obviously). Not all laptops have two ports next to each other or available and the cable was too short to go into the other side. Try and stay clear of it and use a NAS or home server.

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