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  3. » [SOLVED] Printer unresponsive, cannot run hplip script

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#1 2016-03-13 06:32:44

horo
Member
Registered: 2016-03-13
Posts: 78

[SOLVED] Printer unresponsive, cannot run hplip script

Hello there

I just did a fresh install of Bunsen Hydrogen. During the post-install script i selected to have printer support so I could use my HP Laserjet printer.
The printer gets identified when plugged in, but nothing happens when trying to run a test page. I've had this trouble with #! and it was easily fixed by downloading HP's install script and running it in ther terminal.

However attempting that for Bunsen spits out an error message that the script doesn't recognize the OS. I can select to treat it like Debian 8.3, but it then spits out that I'm missing several dependencies. I've tried to use synaptic to manually get the dependecies resolved, but some of the requested files aren't showing up.

any adviced would be appreciated.

Last edited by horo (2016-03-13 14:43:54)

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#2 2016-03-13 10:24:18

Head_on_a_Stick
Member
From: London
Registered: 2015-09-29
Posts: 9,068
Website

Re: [SOLVED] Printer unresponsive, cannot run hplip script

horo wrote:

However attempting that for Bunsen spits out an error message that the script doesn't recognize the OS. I can select to treat it like Debian 8.3, but it then spits out that I'm missing several dependencies. I've tried to use synaptic to manually get the dependecies resolved, but some of the requested files aren't showing up.

Please post the exact error messages rather than vague descriptions of error messages.

Please also post a link to the location from which you downloaded the drivers.

Para todos todo, para nosotros nada

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#3 2016-03-13 10:50:28

nobody
The Great
Registered: 2015-08-10
Posts: 3,655

Re: [SOLVED] Printer unresponsive, cannot run hplip script

horo wrote:

Hello there

I just did a fresh install of Bunsen Hydrogen. During the post-install script i selected to have printer support so I could use my HP Laserjet printer.
The printer gets identified when plugged in, but nothing happens when trying to run a test page. I've had this trouble with #! and it was easily fixed by downloading HP's install script and running it in ther terminal.

However attempting that for Bunsen spits out an error message that the script doesn't recognize the OS. I can select to treat it like Debian 8.3, but it then spits out that I'm missing several dependencies. I've tried to use synaptic to manually get the dependecies resolved, but some of the requested files aren't showing up.

any adviced would be appreciated.

Make  sure hplip is installed (via packages).

Then, in a terminal, run

hp-check --runtime -ldebug

It will tell you what dependencies are missing.

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#4 2016-03-13 14:00:29

horo
Member
Registered: 2016-03-13
Posts: 78

Re: [SOLVED] Printer unresponsive, cannot run hplip script

I downloaded hplip-3.16.2.run from https://sourceforge.net/projects/hplip/ … pilotfiber

I gave the file permsion to be executed as a program. Then ran it in a terminal-

lboo@nate:~/Downloads$ sh hplip-3.16.2.run
Creating directory hplip-3.16.2
Verifying archive integrity... All good.
Uncompressing HPLIP 3.16.2 Self Extracting Archivehplip-3.16.2.run: 369: cd: can't cd to hplip-3.16.2
..................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................hplip-3.16.2.run: 371: cd: can't cd to hplip-3.16.2
chown: changing ownership of ‘./.libs/libsane-hpaio.so.1.0.0T’: Operation not permitted
chown: changing ownership of ‘./.libs/libhpipp.so.0.0.1T’: Operation not permitted
chown: changing ownership of ‘./.libs/hpmudext.soT’: Operation not permitted
chown: changing ownership of ‘./.libs/libhpmud.so.0.0.6T’: Operation not permitted
chown: changing ownership of ‘./.libs/cupsext.soT’: Operation not permitted
chown: cannot read directory ‘./hplip-3.16.2’: Permission denied
chgrp: changing group of ‘./.libs/libsane-hpaio.so.1.0.0T’: Operation not permitted
chgrp: changing group of ‘./.libs/libhpipp.so.0.0.1T’: Operation not permitted
chgrp: changing group of ‘./.libs/hpmudext.soT’: Operation not permitted
chgrp: changing group of ‘./.libs/libhpmud.so.0.0.6T’: Operation not permitted
chgrp: changing group of ‘./.libs/cupsext.soT’: Operation not permitted
chgrp: cannot read directory ‘./hplip-3.16.2’: Permission denied

hplip-3.16.2.run: 382: cd: can't cd to hplip-3.16.2

HP Linux Imaging and Printing System (ver. 3.16.2)
HPLIP Installer ver. 5.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Installer log saved in: hplip-install_Sun-13-Mar-2016_06:45:45.log

warning: "bunsenlabs" distro is not found in AUTH_TYPES
\
note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.
error: Auto installation is not supported for 'unknown' distro so all dependencies may not be installed. 
Please install manually as mentioned in 'http://hplipopensource.com/hplip-web/install/manual/index.html' web-site

Press 'y' to continue auto installation. Press 'n' to quit auto instalation(y=yes, n=no*): y


INSTALLATION MODE
-----------------
Automatic mode will install the full HPLIP solution with the most common options.
Custom mode allows you to choose installation options to fit specific requirements.

Please choose the installation mode (a=automatic*, c=custom, q=quit) : 

Initializing. Please wait...


INTRODUCTION
------------
This installer will install HPLIP version 3.16.2 on your computer.
Please close any running package management systems now (YaST, Adept, Synaptic, Up2date, etc).


DISTRO/OS CONFIRMATION
----------------------


DISTRO/OS SELECTION
-------------------

Choose the name of the distro/OS that most closely matches your system:

Num.  Distro/OS Name          
----  ------------------------
0     Mepis                   
1     Debian                  
2     SUSE Linux              
3     Mandriva Linux          
4     Fedora                  
5     Red Hat                 
6     Red Hat Enterprise Linux
7     Ubuntu                  
8     PCLinuxOS               
9     Linux Mint              
10    gOS                     
11    Linpus Linux            
12    IGOS                    
13    Boss                    
14    Linux From Scratch      

Enter number 0...14 (q=quit) ?1

Choose the version of "Debian" that most closely matches your system:

Num.  Distro/OS Version                       
----  ----------------------------------------
0     Unknown or not listed                   
1     6.0 ("Squeeze")                         
2     6.0.1 ("Squeeze")                       
3     6.0.10 ("Squeeze")                      
4     6.0.2 ("Squeeze")                       
5     6.0.3 ("Squeeze")                       
6     6.0.4 ("Squeeze")                       
7     6.0.5 ("Squeeze")                       
8     6.0.6 ("Squeeze")                       
9     6.0.7 ("Squeeze")                       
10    6.0.8 ("Squeeze")                       
11    6.0.9 ("Squeeze")                       
12    7.0 ("Wheezy", Released 04/05/2013)     
13    7.1 ("Wheezy", Released 04/05/2013)     
14    7.2 ("Wheezy", Released 04/05/2013)     
15    7.3 ("Wheezy", Released 04/05/2013)     
16    7.4 ("Wheezy", Released 04/05/2013)     
17    7.5 ("Wheezy", Released 04/05/2013)     
18    7.6 ("Wheezy", Released 04/05/2013)     
19    7.7 ("Wheezy", Released 04/05/2013)     
20    7.8 ("Wheezy", Released 04/05/2013)     
21    7.9 ("Wheezy", Released 04/05/2013)     
22    8.0 ("Jessie", Released 04/05/2015)     
23    8.1 ("Jessie", Released 04/05/2015)     
24    8.2 ("Jessie", Released 04/05/2015)     
25    8.3 ("Jessie", Released 04/05/2015)     

Enter number 0...25 (q=quit) ?25

Distro set to: Debian 8.3


ENTER ROOT/SUPERUSER PASSWORD
-----------------------------
Please enter the root/superuser password: 
 

SECURITY PACKAGES
-----------------
AppArmor is installed. 
AppArmor protects the application from external intrusion attempts making the application secure

Would you like to have this installer install the hplip specific policy/profile (y=yes, n=no*, q=quit) ? 


RUNNING PRE-INSTALL COMMANDS
----------------------------
OK


MISSING DEPENDENCIES
--------------------
Following dependencies are not installed. HPLIP will not work if all REQUIRED dependencies are not installed and some of the HPLIP features will not work if OPTIONAL dependencies are not installed.
Package-Name         Component            Required/Optional   
libtool              base                 REQUIRED            
cups-devel           base                 REQUIRED            
Do you want to install these missing dependencies (y=yes*, n=no, q=quit) ? 


INSTALL MISSING REQUIRED DEPENDENCIES
-------------------------------------
note: Installation of dependencies requires an active internet connection.
warning: Missing REQUIRED dependency: libtool (libtool - Library building support services)
warning: This installer cannot install 'libtool' for your distro/OS and/or version.
error: Installation cannot continue without this dependency. Please manually install this dependency and re-run this installer.
lboo@nate:~/Downloads$

The missing dependency list was much larger, but I spent the night trying to find the files in synaptic and install them. I added the wheezy repos for some older versions of files like libusb 1.0

I attempted to manually install the file by running 

./configure

and adding dependencies till it stopped giving me error messages, but after running make and make install i get this for trying to run hp-setup

lboo@nate:~/Downloads$ hp-setup
Traceback (most recent call last):
  File "/usr/local/bin/hp-setup", line 45, in <module>
    from base import device, utils, tui, models, module, services, os_utils
  File "/usr/local/share/hplip/base/device.py", line 42, in <module>
    from . import status
  File "/usr/local/share/hplip/base/status.py", line 33, in <module>
    import cupsext
ImportError: libhpipp.so.0: cannot open shared object file: No such file or directory
lboo@nate:~/Downloads$

Running hp-check --runtime -ldebug yeilds the following

lboo@nate:~/Downloads$ hp-check --runtime -ldebug
warning: CUPSEXT could not be loaded. Please check HPLIP installation.
lboo@nate:~/Downloads$

I'll note that I do have a version of libtool and cups installed, my guess is they are the newer jessie builds and maybe that's why the script is not detecting them

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#5 2016-03-13 14:12:26

nobody
The Great
Registered: 2015-08-10
Posts: 3,655

Re: [SOLVED] Printer unresponsive, cannot run hplip script

Bypass the 'unknown distro' error by removing bunsen-os-release:

sudo apt-get purge bunsen-os-release

Install hplip; it should now detect Debian. Then, if  you wish to restore the OS identification files, install again:

sudo apt-get install bunsen-os-release

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#6 2016-03-13 14:42:49

horo
Member
Registered: 2016-03-13
Posts: 78

Re: [SOLVED] Printer unresponsive, cannot run hplip script

ok got some success from purging bunsen-os-release

lboo@nate:~/Downloads$ sh hplip-3.16.2.run
Creating directory hplip-3.16.2
Verifying archive integrity... All good.
Uncompressing HPLIP 3.16.2 Self Extracting Archivehplip-3.16.2.run: 369: cd: can't cd to hplip-3.16.2
..................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................hplip-3.16.2.run: 371: cd: can't cd to hplip-3.16.2
chown: changing ownership of ‘./.libs/libsane-hpaio.so.1.0.0T’: Operation not permitted
chown: changing ownership of ‘./.libs/libhpipp.so.0.0.1T’: Operation not permitted
chown: changing ownership of ‘./.libs/hpmudext.soT’: Operation not permitted
chown: changing ownership of ‘./.libs/libhpmud.so.0.0.6T’: Operation not permitted
chown: changing ownership of ‘./.libs/cupsext.soT’: Operation not permitted
chown: cannot read directory ‘./hplip-3.16.2’: Permission denied
chgrp: changing group of ‘./.libs/libsane-hpaio.so.1.0.0T’: Operation not permitted
chgrp: changing group of ‘./.libs/libhpipp.so.0.0.1T’: Operation not permitted
chgrp: changing group of ‘./.libs/hpmudext.soT’: Operation not permitted
chgrp: changing group of ‘./.libs/libhpmud.so.0.0.6T’: Operation not permitted
chgrp: changing group of ‘./.libs/cupsext.soT’: Operation not permitted
chgrp: cannot read directory ‘./hplip-3.16.2’: Permission denied

hplip-3.16.2.run: 382: cd: can't cd to hplip-3.16.2

HP Linux Imaging and Printing System (ver. 3.16.2)
HPLIP Installer ver. 5.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Installer log saved in: hplip-install_Sun-13-Mar-2016_07:16:24.log

\
note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.
 

INSTALLATION MODE
-----------------
Automatic mode will install the full HPLIP solution with the most common options.
Custom mode allows you to choose installation options to fit specific requirements.

Please choose the installation mode (a=automatic*, c=custom, q=quit) : 

Initializing. Please wait...


INTRODUCTION
------------
This installer will install HPLIP version 3.16.2 on your computer.
Please close any running package management systems now (YaST, Adept, Synaptic, Up2date, etc).


DISTRO/OS CONFIRMATION
----------------------
Distro appears to be Debian 8.3.

Is "Debian 8.3" your correct distro/OS and version (y=yes*, n=no, q=quit) ? 


ENTER ROOT/SUPERUSER PASSWORD
-----------------------------
Please enter the root/superuser password: 
 

INSTALLATION NOTES
------------------
NOTE: Disable the CD Sources in your apt sources.list or the install will fail and hang.

Please read the installation notes. Press <enter> to continue or 'q' to quit: 


SECURITY PACKAGES
-----------------
AppArmor is installed. 
AppArmor protects the application from external intrusion attempts making the application secure

Would you like to have this installer install the hplip specific policy/profile (y=yes, n=no*, q=quit) ? 


RUNNING PRE-INSTALL COMMANDS
----------------------------
OK


MISSING DEPENDENCIES
--------------------
Following dependencies are not installed. HPLIP will not work if all REQUIRED dependencies are not installed and some of the HPLIP features will not work if OPTIONAL dependencies are not installed.
Package-Name         Component            Required/Optional   
cups-devel           base                 REQUIRED            
Do you want to install these missing dependencies (y=yes*, n=no, q=quit) ? 


INSTALL MISSING REQUIRED DEPENDENCIES
-------------------------------------
note: Installation of dependencies requires an active internet connection.
warning: Missing REQUIRED dependency: cups-devel (CUPS devel- Common Unix Printing System development files)


CHECKING FOR NETWORK CONNECTION
-------------------------------
Network connection present.


RUNNING PRE-PACKAGE COMMANDS
----------------------------
su -c "dpkg --configure -a" (Pre-depend step 1)
su -c "apt-get install -f" (Pre-depend step 2)
su -c "apt-get update" (Pre-depend step 3)
OK


DEPENDENCY AND CONFLICT RESOLUTION
----------------------------------
Running 'su -c "apt-get install --force-yes -y libcups2-dev"'
Please wait, this may take several minutes...
Running 'su -c "apt-get install --force-yes -y cups-bsd"'
Please wait, this may take several minutes...
Running 'su -c "apt-get install --force-yes -y cups-client"'
Please wait, this may take several minutes...
HPLIP-3.16.2 exists, this may conflict with the new one being installed.
Do you want to ('i'= Remove and Install*, 'q'= Quit)?    :
Starting uninstallation...
HPLIP uninstallation is completed


RUNNING POST-PACKAGE COMMANDS
-----------------------------
OK


RE-CHECKING DEPENDENCIES
------------------------
OK


PRE-BUILD COMMANDS
------------------
OK


BUILD AND INSTALL
-----------------
Running './configure --with-hpppddir=/usr/share/ppd/HP --libdir=/usr/lib/x86_64-linux-gnu --prefix=/usr --enable-qt4 --disable-libusb01_build --enable-doc-build --disable-cups-ppd-install --disable-foomatic-drv-install --disable-foomatic-ppd-install --disable-hpijs-install --disable-udev_sysfs_rules --disable-policykit --enable-cups-drv-install --enable-hpcups-install --enable-network-build --enable-dbus-build --enable-scan-build --enable-fax-build'
Please wait, this may take several minutes...
Command completed successfully.

Running 'make clean'
Please wait, this may take several minutes...
Command completed successfully.

Running 'make'
Please wait, this may take several minutes...
Command completed successfully.

Running 'su -c "make install"'
Please wait, this may take several minutes...
Command completed successfully.


Build complete.


POST-BUILD COMMANDS
-------------------
 

CLOSE HP_SYSTRAY
----------------
Sending close message to hp-systray (if it is currently running)...


HPLIP UPDATE NOTIFICATION
-------------------------
Do you want to check for HPLIP updates?. (y=yes*, n=no) : 


RESTART OR RE-PLUG IS REQUIRED
------------------------------
If you are installing a USB connected printer, and the printer was plugged in when you started this installer, you will need to either restart your PC or     
unplug and re-plug in your printer (USB cable only). If you choose to restart, run this command after restarting: hp-setup (Note: If you are using a parallel 
connection, you will have to restart your PC. If you are using network/wireless, you can ignore and continue).                                                

Restart or re-plug in your printer (r=restart, p=re-plug in*, i=ignore/continue, q=quit) : 
Please unplug and re-plugin your printer now.  Press <enter> to continue or 'q' to quit: 


PRINTER SETUP
-------------
Please make sure your printer is connected and powered on at this time.
Do you want to setup printer in GUI mode? (u=GUI mode*, i=Interactive mode) : 

HP Linux Imaging and Printing System (ver. 3.16.2)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching... (bus=usb, search=(None), desc=0)
 
HP Linux Imaging and Printing System (ver. 3.16.2)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


HP Linux Imaging and Printing System (ver. 3.16.2)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for network connection...
Downloading plug-in from: 
Receiving digital keys: /usr/bin/gpg --homedir /home/lboo/.hplip/.gnupg --no-permission-warning --keyserver pgp.mit.edu --recv-keys 0x4ABA2F66DBD5A95894910E0673D770CDA59047B9
Creating directory plugin_tmp
Verifying archive integrity... All good.
Uncompressing HPLIP 3.16.2 Plugin Self Extracting Archive................................................

HP Linux Imaging and Printing System (ver. 3.16.2)
Plugin Installer ver. 3.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Plug-in version: 3.16.2
Installed HPLIP version: 3.16.2
Number of files to install: 42

 
Done.
 Plug-in installation successful 

Done.
error:  Printer queue setup failed.   Error : successful-ok-ignored-or-substituted-attributes

HP Linux Imaging and Printing System (ver. 3.16.2)
System Tray Status Service ver. 2.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

/usr/lib/python2.7/dist-packages/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
  set_interactive(1)
lpr: The printer or class does not exist.
error: Print command failed with exit code 256!
error:  Fax queue setup failed.  Error : successful-ok-ignored-or-substituted-attributes

HP Linux Imaging and Printing System (ver. 3.16.2)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


Done.


RE-STARTING HP_SYSTRAY
----------------------

HP Linux Imaging and Printing System (ver. 3.16.2)
System Tray Status Service ver. 2.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: Unable to lock /home/lboo/.hplip/hp-systray.lock. Is hp-systray already running?
lboo@nate:~/Downloads$ 
HP Linux Imaging and Printing System (ver. 3.16.2)
HP Device Manager ver. 15.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

\

Running hplip-3.16.2.run now sees my computer as Debian and auto intalls the dependecies for me.
I got to the gui setup for my printer and recieved the error codes when attempting to click 'add printer' to finish the setup

The printer DOES work, i manage to run a test page, then print the files I needed. Maybe some feature is not functioning properly, but I haven't seen it yet.

Thank you from the prompt and effecient solution. Will i need the os identification files later?

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#7 2016-03-13 15:05:59

nobody
The Great
Registered: 2015-08-10
Posts: 3,655

Re: [SOLVED] Printer unresponsive, cannot run hplip script

The information is used in some obvious places like the GRUB boot menu, so if you would like to have it call the install BunsenLabs across GRUB menu updates (happens e.g. when you install a new kernel) you should keep bunsen-os-release. Other software might display the information too, like conky, or screenfetch, etc. When removed, every program asking will think it's running on 'Debian'. No harm done if the package stays removed: just less branding.

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#8 2016-03-16 10:25:52

luther
New Member
Registered: 2016-03-16
Posts: 1

Re: [SOLVED] Printer unresponsive, cannot run hplip script

Hi, I'm a bunsenlabs user (still rc1).
I had the same problem, and the same solutions worked fine for me, too: thank you all so much!
I have to say that I had to run the hplip.run file as a super user, no way to digit my password during the automatic installation process.
At the very end it probably hanged for this reason, but at that time the important stuff was done.
Thank you for the excellent distro!

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#9 2016-07-05 15:52:10

Cat121
New Member
Registered: 2016-07-05
Posts: 1

Re: [SOLVED] Printer unresponsive, cannot run hplip script

Hi there,

I am new to both linux world and bunsenlabs and I had many troubles to install my printer. Thanks to @nobody I could successfully install hplip but I still had a problem with GUI for adding a printer, I was askin for user and password.

The error was "error: Printer queue setup failed. Error : successful-ok-ignored-or-substituted-attributes"

So I ran a terminal with "sudo hp-setup" and everything was ok.

Thanks again the trick smile

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