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#1 2016-02-02 06:55:18

Temetka
Member
From: Sol System, Western Spiral Arm
Registered: 2015-10-14
Posts: 549

I lost a client today

I've had a few beers and need to vent.

So as some of you may or may not be aware, I am an IT consultant. I pride myself on being professional and providing my clients with the best IT services that I can provide. I have worked in IT as an admin and in manager / director roles for the last 10 years and as a senior technician prior to that.

I have never lost a client due to lack of skills - either professional or personal skills (i.e. people skills).

Today I had my integrity brought into question, my skill set challenged, and insulted on a personal level.

I have bent over backwards for this client. Putting upwards of 60+ hours a week, not sleeping and working 48 hours at a stretch all because their previous IT guy built them a network that is junk.

Today they canceled our contract. The manner in which they canceled it is BS.

F those guys. My company is finishing the last 2 months as per our contract, but with a different person as admin. The person who is replacing me in the interim was shocked and at first refused the role. But we have a rep to maintain and since I am his supervisor, is directed and will comply. It helps that we've been friends for 20 years but neither one of us is happy about this situation.

There's a lesson here kids - Never ignore your gut instincts. I knew we should have walked away months ago. But my ego led me to think that I could fix their network and get them to understand just what Enterprise IT is all about.

But as G'N'R said - Some men you just can't reach.

@Sector 11 - We're going to have postpone that conky thing. I'm busy getting my drunk on.

We now return you to your regularly scheduled program.


The meaning of life is to just be alive. It is so plain and so obvious
    and so simple. And yet everybody rushes aroound in a great panic
             as if it were necessary to achieve something beyond themselves.
                                                                                                             - Alan Watts

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#2 2016-02-02 06:58:59

brontosaurusrex
Middle Office
Registered: 2015-09-29
Posts: 2,436
Website

Re: I lost a client today

Things like that just happen, I've been canceled or I canceled them numerous times (usually not-enough money or stupidly short deadlines issues). The realization that one is not in existence to please others usually helps.

Last edited by brontosaurusrex (2016-02-02 09:12:12)

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#3 2016-02-02 09:38:24

nobody0
Disabled account
Registered: 2015-09-29
Posts: 664

Re: I lost a client today

Temetka wrote:

I knew we should have walked away months ago. But my ego led me to think that I could fix their network and get them to understand...

Its always easy to think about what happened after the fact. Maybe, you should contemplate the Dhamma way.. Nothing is permanent...

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#4 2016-02-02 13:23:45

g33zr
Member
From: State of Confusion
Registered: 2015-09-30
Posts: 281

Re: I lost a client today

I once worked in advertising/PR. Clients were often fickled. You could be a hero in the morning and a bum in the afternoon. The best thing to do is move on and not dwell on the setback. As long as the plusses outnumber the minusses, you're okay.  smile


What? Me worry?

Red pill or blue pill?

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#5 2016-02-02 15:03:09

glittersloth
buena piñata
Registered: 2015-09-30
Posts: 1,403

Re: I lost a client today

Temetka wrote:

Some men you just can't reach.

The original quote was from the film Cool Hand Luke, fyi.... and yeah, fuck people. I've been saying that since I was a kid, but no one listens, and worse yet, people keep creating more people. They're like roaches, the lot of em!!

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#6 2016-02-02 17:00:55

Temetka
Member
From: Sol System, Western Spiral Arm
Registered: 2015-10-14
Posts: 549

Re: I lost a client today

Well it's morning time and I am off to work for clients who appreciate my efforts on their behalf.

I loved reading the supporting comments. You guys rock so hard, thank. Perfect way to start my day off.

smile


The meaning of life is to just be alive. It is so plain and so obvious
    and so simple. And yet everybody rushes aroound in a great panic
             as if it were necessary to achieve something beyond themselves.
                                                                                                             - Alan Watts

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#7 2016-02-02 17:24:26

Head_on_a_Stick
Member
From: London
Registered: 2015-09-29
Posts: 8,759
Website

Re: I lost a client today

Remember: it takes 42 muscles to frown but only 18 muscles to smile.

And only 4 muscles are needed to slap someone.


“Et ignotas animum dimittit in artes.” — Ovid, Metamorphoses, VIII., 18.

Forum Rules   •   How to report a problem   •   Software that rocks

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#8 2016-02-02 20:27:29

Temetka
Member
From: Sol System, Western Spiral Arm
Registered: 2015-10-14
Posts: 549

Re: I lost a client today

Ha.

If I find the guy who I know is behind this - I will do nothing because I am an adult. Although in my mind, I've already kicked his ass a few times. Zen? No. Satisfying? Yes.


The meaning of life is to just be alive. It is so plain and so obvious
    and so simple. And yet everybody rushes aroound in a great panic
             as if it were necessary to achieve something beyond themselves.
                                                                                                             - Alan Watts

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#9 2016-02-03 00:42:06

Horizon_Brave
Operating System: Linux-Nettrix
Registered: 2015-10-18
Posts: 1,473

Re: I lost a client today

Hey man, keep your chin up... Are you dead? Are you physically hurt by this?  No mental illness? You sound like you have a good job, a good income, a roof over your head, security... Some people don't have any of this. Literally everyday they struggle how or if they'll get by.  You lost a client, it sucks, but you have way way more to be thankful for. Life isn't over, far from it, it's just an opportunity for you to pick yourself back up. I wouldn't even consider this being "down". Instead of focusing on the negative and the bad, focus on what you've been doing right, and your achievements so far.  As a hockey fan, I always like to give the wise words of "Keep your stick on the ice"


"I have not failed, I have found 10,000 ways that will not work" -Edison

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#10 2016-02-03 07:34:57

ohnonot
...again
Registered: 2015-09-29
Posts: 5,568

Re: I lost a client today

zen...
your anger is not permanent - embrace it while it lasts, then let it go.
the tender skin surrounding this a***hole is not permanent - kick it, it will grow back (well, phantasize about it at least)!


Give to COVAX! Here or here. (explanation)
My Repos: notabug | framagit

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#11 2016-02-03 08:35:30

Head_on_a_Stick
Member
From: London
Registered: 2015-09-29
Posts: 8,759
Website

Re: I lost a client today

There is no such thing as a negative emotion, it is all potential vitality in need of transformation.

Anger is one the most powerful motivational forces our species has, use it positively.


“Et ignotas animum dimittit in artes.” — Ovid, Metamorphoses, VIII., 18.

Forum Rules   •   How to report a problem   •   Software that rocks

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#12 2016-02-03 14:49:56

pa$$word
Member
Registered: 2015-10-02
Posts: 111

Re: I lost a client today

The customer is always right smile

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#13 2016-02-03 16:19:41

Horizon_Brave
Operating System: Linux-Nettrix
Registered: 2015-10-18
Posts: 1,473

Re: I lost a client today

pa$$word wrote:

The customer is always right smile

Boooo Hisss. 

Having worked customer service early in my life, (jeez..it feels like eons ago) I always hated this idea!It always made me want to prove more so that the customer was wrong and should feel bad about his/her life  tongue

Last edited by Horizon_Brave (2016-02-03 16:20:34)


"I have not failed, I have found 10,000 ways that will not work" -Edison

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#14 2016-02-03 20:52:46

ohnonot
...again
Registered: 2015-09-29
Posts: 5,568

Re: I lost a client today

pa$$word wrote:

The customer is always right smile

some subtle trolling, that is. lol


Give to COVAX! Here or here. (explanation)
My Repos: notabug | framagit

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#15 2016-02-03 23:45:23

pvsage
Internal Affairs
Registered: 2015-09-29
Posts: 1,433

Re: I lost a client today

pa$$word wrote:

The customer is always right smile

I'm just going to leave this here.


Be excellent to each other, and...party on, dudes!
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Tending and defending the Flame since 2009

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#16 2016-02-04 02:25:25

Sector11
Conky 1.9er Mod Squid
From: Upstairs
Registered: 2015-08-20
Posts: 6,866

Re: I lost a client today

OH MY!  Just saw this ... Hope today is better for you T.

Don't worry, I'm in no rush, we'll get to it when we get to it.  smile


The sun will never set if you keep walking towards it. - my son
Being positive doesn't understand physics.
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Debian 10 Buster = SharpBang ♯!

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#17 2016-02-04 02:54:31

KrunchTime
Member
Registered: 2015-09-29
Posts: 857

Re: I lost a client today

brontosaurusrex wrote:

The realization that one is not in existence to please others usually helps.

Boy, government IT consulting companies in the U.S. sure could use many with your viewpoint.

Head_on_a_Stick wrote:

And only 4 muscles are needed to slap someone.

lol

Priceless!

Last edited by KrunchTime (2016-02-04 02:59:28)

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#18 2016-02-04 04:30:51

pa$$word
Member
Registered: 2015-10-02
Posts: 111

Re: I lost a client today

Wasn't trolling (or lecturing). Just couldn't think of anything else to say. Hope you're feeling better now.

Hell is other people.

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#19 2016-02-05 12:24:46

shot-in-the-head
Member
Registered: 2015-10-28
Posts: 61

Re: I lost a client today

I would just try and learn from the experience, maybe next time listen to you instincts, if you come across a possible new customer who your gut instinct tells you will be a pain in the ass, avoid at all costs!

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#20 2016-02-05 13:48:17

nobody0
Disabled account
Registered: 2015-09-29
Posts: 664

Re: I lost a client today

Sometimes, its better to learn how to meditate. Trying to be calm without becoming calm won't work. It is just a wish, not the result.
Gut feelings don't always come true, also you might lose a very good client.

You cannot sell what you think good for others, but what the others think good for them. The idea is to make others feel what you want to sell to them is good for them, and make that feeling appear to come from them.

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#21 2016-02-05 13:59:27

pvsage
Internal Affairs
Registered: 2015-09-29
Posts: 1,433

Re: I lost a client today

^ Those two ideas appear to be antithetical.  Is that post meant to be a koan?


Be excellent to each other, and...party on, dudes!
BunsenLabs Forum Rules
Tending and defending the Flame since 2009

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#22 2016-02-05 16:06:56

brontosaurusrex
Middle Office
Registered: 2015-09-29
Posts: 2,436
Website

Re: I lost a client today

p.s. Fortunately we are mostly in IT business, the title of this thread would be much darker if it was some sort of medial profession.

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#23 2016-02-05 16:08:00

nobody0
Disabled account
Registered: 2015-09-29
Posts: 664

Re: I lost a client today

^^ Could be. Just thoughts.

Last edited by nobody0 (2016-02-05 16:08:32)

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