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#1 2023-09-09 19:06:43

ric21000
Member
Registered: 2023-09-09
Posts: 26

Acer Chromebook 314, No audio

Hi,
I've just installed this distro, but the sound doesn't work, the audio output device is `Dummy Output` and when I try to show the list of soundcards, none are detected.
I tried github.com/thesofproject/sof-bin/ which worked on ZorinOS but it didn't work.
I tried to search on the Internet but none of the solutions I found worked for me.
My computer is a Chromebook, here are the specification (by `inxi -F`) :

System:
  Host: bunsenlabs Kernel: 5.10.0-25-amd64 x86_64 bits: 64 
  Desktop: Openbox 3.6.1 Distro: BunsenLabs GNU/Linux 11 (Beryllium) 
Machine:
  Type: Laptop System: Google product: Droid v: rev4 
  serial: <superuser required> 
  Mobo: Google model: Droid v: rev4 serial: <superuser required> 
  UEFI: coreboot v: MrChromebox-4.16 date: 04/09/2022 
Battery:
  ID-1: BAT0 charge: 33.1 Wh condition: 33.1/47.9 Wh (69%) 
CPU:
  Info: Dual Core model: Intel Celeron N4020 bits: 64 type: MCP 
  L2 cache: 4 MiB 
  Speed: 937 MHz min/max: 800/2800 MHz Core speeds (MHz): 1: 937 2: 814 
Graphics:
  Device-1: Intel GeminiLake [UHD Graphics 600] driver: i915 v: kernel 
  Device-2: Chicony HD User Facing type: USB driver: uvcvideo 
  Display: x11 server: X.Org 1.20.11 driver: loaded: modesetting 
  unloaded: fbdev,vesa resolution: 1366x768~60Hz 
  OpenGL: renderer: Mesa Intel UHD Graphics 600 (GLK 2) v: 4.6 Mesa 20.3.5 
Audio:
  Device-1: Intel Celeron/Pentium Silver Processor High Definition Audio 
  driver: sof-audio-pci 
  Sound Server: ALSA v: k5.10.0-25-amd64 
Network:
  Device-1: Intel AC 1550i Wireless driver: iwlwifi 
  IF: wlp0s12f0 state: up mac: 08:d2:3e:9a:52:13 
Bluetooth:
  Device-1: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) type: USB 
  driver: btusb 
  Report: ID: hci0 state: up running bt-v: 3.0 address: 08:D2:3E:9A:52:17 
Drives:
  Local Storage: total: 494.88 GiB used: 5.59 GiB (1.1%) 
  ID-1: /dev/mmcblk0 vendor: SanDisk model: DA4032 size: 29.12 GiB 
  ID-2: /dev/sda type: USB vendor: Crucial model: Micron X6 SSD 
  size: 465.76 GiB 
Partition:
  ID-1: / size: 455.42 GiB used: 5.46 GiB (1.2%) fs: ext4 dev: /dev/dm-1 
  ID-2: /boot size: 462.6 MiB used: 123.7 MiB (26.7%) fs: ext2 
  dev: /dev/sda2 
  ID-3: /boot/efi size: 998 MiB used: 6.2 MiB (0.6%) fs: vfat 
  dev: /dev/mmcblk0p1 
Swap:
  ID-1: swap-1 type: partition size: 980 MiB used: 0 KiB (0.0%) 
  dev: /dev/dm-2 
Sensors:
  System Temperatures: cpu: 46.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 168 Uptime: 1h 01m Memory: 3.7 GiB used: 2.46 GiB (66.5%) 
  Shell: Bash inxi: 3.3.01

Last edited by ric21000 (2023-09-18 15:05:38)

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#2 2023-09-09 20:48:04

rbh
Moderator
From: South of Lapplands inland
Registered: 2016-08-11
Posts: 1,921

Re: Acer Chromebook 314, No audio

ric21000 wrote:

I've just installed this distro, but the sound doesn't work,

Did you test sound in live session?

the audio output device is `Dummy Output` and when I try to show the list of soundcards, none are detected.

What list? Volume Control => Input/Output devices?

My computer is a Chromebook, here are the specification (by `inxi -F`) :

You are sparse with adequate information. Command "inxi -Axxx", returns your chip-ID for your audio. The chip-ID (Vendor ID:Device ID)can be looked up in the linux hardware database. You can se if other computers/OS'es can identify and make the cip work.

Audio:
  Device-1: Intel Celeron/Pentium Silver Processor High Definition Audio
  driver: sof-audio-pci
  Sound Server: ALSA v: k5.10.0-25-amd64

Is that before or after you installed driver from github.com/thesofproject/sof-bin/? Here, an audio chip is detected and driver loaded.

Network:
  Device-1: Intel AC 1550i Wireless driver: iwlwifi
  IF: wlp0s12f0 state: up mac: 08:d2:3e:9a:52:13

On the menu => System settings, you have the choice: "Quick System Info". It runs "inxi -F -d -J -l -o -p -r -u -x -z -c 2 ". The z is for filter out sensitive private information like mac-adress. It is advisable to filter with z.

Chromebook is built for use linux. What does the manual or the procuts homepage say about adio?


// Regards rbh

Please read before requesting help: "Guide to getting help", "Introduction to the Bunsenlabs Lithium Desktop" and other help topics under "Help & Resources" on the BunsenLabs menu

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#3 2023-09-10 06:30:30

ric21000
Member
Registered: 2023-09-09
Posts: 26

Re: Acer Chromebook 314, No audio

Hi smile
Thanks for your response !
Even if the sound didn't work I installed it so I'm using it installed.

When I open the mixer, it says the output is named `Dummy Output` and when I try to list soundcards, for e.g. in the mixer then `Configuration` it says `No cards available for configuration`.

I think that's after I installed sof-bin, it could also be because I ran the script to install missing things in the welcome software.

Here is the output of `inxi -F -d -J -l -o -p -r -u -x -z -c 2` :

System:
  Kernel: 5.10.0-25-amd64 x86_64 bits: 64 compiler: gcc v: 10.2.1 
  Desktop: Openbox 3.6.1 Distro: BunsenLabs GNU/Linux 11 (Beryllium) 
  base: Debian GNU/Linux 11 
Machine:
  Type: Laptop System: Google product: Droid v: rev4 serial: <filter> 
  Mobo: Google model: Droid v: rev4 serial: <filter> UEFI: coreboot 
  v: MrChromebox-4.16 date: 04/09/2022 
Battery:
  ID-1: BAT0 charge: 30.8 Wh condition: 33.1/47.9 Wh (69%) 
  model: Murata AP18C4K status: Discharging 
CPU:
  Info: Dual Core model: Intel Celeron N4020 bits: 64 type: MCP 
  arch: Goldmont Plus rev: 8 L2 cache: 4 MiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 4377 
  Speed: 865 MHz min/max: 800/2800 MHz Core speeds (MHz): 1: 865 2: 916 
Graphics:
  Device-1: Intel GeminiLake [UHD Graphics 600] driver: i915 v: kernel 
  bus ID: 00:02.0 
  Device-2: Chicony HD User Facing type: USB driver: uvcvideo bus ID: 1-7:5 
  Display: x11 server: X.Org 1.20.11 driver: loaded: modesetting 
  unloaded: fbdev,vesa resolution: 1366x768~60Hz 
  OpenGL: renderer: Mesa Intel UHD Graphics 600 (GLK 2) v: 4.6 Mesa 20.3.5 
  direct render: Yes 
Audio:
  Device-1: Intel Celeron/Pentium Silver Processor High Definition Audio 
  driver: sof-audio-pci bus ID: 00:0e.0 
  Sound Server: ALSA v: k5.10.0-25-amd64 
Network:
  Device-1: Intel AC 1550i Wireless driver: iwlwifi v: kernel port: 1000 
  bus ID: 00:0c.0 
  IF: wlp0s12f0 state: up mac: <filter> 
Bluetooth:
  Device-1: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) type: USB 
  driver: btusb v: 0.8 bus ID: 1-9:6 
  Report: ID: hci0 state: up running bt-v: 3.0 lmp-v: 5.1 address: <filter> 
Drives:
  Local Storage: total: 494.88 GiB used: 10.47 GiB (2.1%) 
  ID-1: /dev/mmcblk0 vendor: SanDisk model: DA4032 size: 29.12 GiB 
  ID-2: /dev/sda type: USB vendor: Crucial model: Micron X6 SSD 
  size: 465.76 GiB 
  Message: No Optical or Floppy data was found. 
Partition:
  ID-1: / size: 455.42 GiB used: 10.34 GiB (2.3%) fs: ext4 dev: /dev/dm-1 
  mapped: bunsenlabs--vg-root label: N/A uuid: N/A 
  ID-2: /boot size: 462.6 MiB used: 123.7 MiB (26.7%) fs: ext2 
  dev: /dev/sda2 label: N/A uuid: 6ff32b9c-bfd6-4ee6-a4c8-0bcf28d3c977 
  ID-3: /boot/efi size: 998 MiB used: 6.2 MiB (0.6%) fs: vfat 
  dev: /dev/mmcblk0p1 label: N/A uuid: 23AD-45FF 
Swap:
  ID-1: swap-1 type: partition size: 980 MiB used: 0 KiB (0.0%) 
  dev: /dev/dm-2 mapped: bunsenlabs--vg-swap_1 label: N/A 
  uuid: 99a59a48-3ac7-431c-80e5-9f109603715f 
Unmounted:
  ID-1: /dev/sda1 size: 480 MiB fs: vfat label: N/A uuid: F28C-B75D 
USB:
  Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 9 rev: 2.0 
  Device-1: 1-2:3 info: Google Nexus/Pixel Device (charging + debug) 
  type: <vendor specific> driver: N/A rev: 2.0 
  Device-2: 1-4:4 info: Sunplus Innovation Optical Mouse type: Mouse 
  driver: hid-generic,usbhid rev: 2.0 
  Device-3: 1-7:5 info: Chicony HD User Facing type: Video driver: uvcvideo 
  rev: 2.0 
  Device-4: 1-9:6 info: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) 
  type: Bluetooth driver: btusb rev: 2.0 
  Hub-2: 2-0:1 info: Full speed (or root) Hub ports: 7 rev: 3.0 
  Device-1: 2-5:2 info: Micron Crucial X6 SSD type: Mass Storage driver: uas 
  rev: 3.2 
Sensors:
  System Temperatures: cpu: 46.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Repos:
  Packages: 1634 
  Active apt repos in: /etc/apt/sources.list 
  1: deb https://deb.debian.org/debian bullseye main non-free contrib
  2: deb https://deb.debian.org/debian-security bullseye-security main contrib non-free
  3: deb https://deb.debian.org/debian bullseye-updates main contrib non-free
  Active apt repos in: /etc/apt/sources.list.d/bunsen.list 
  1: deb https://pkg.bunsenlabs.org/debian beryllium main
Info:
  Processes: 163 Uptime: 13m Memory: 3.7 GiB used: 1.93 GiB (52.3%) 
  Init: systemd runlevel: 5 Compilers: gcc: 10.2.1 Shell: Bash v: 5.1.4 
  inxi: 3.3.01

I can't find any information about that... Do you want me to run some commands on an OS where sound works ?
Sorry I don't know how to quote x)

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#4 2023-09-10 09:32:08

rbh
Moderator
From: South of Lapplands inland
Registered: 2016-08-11
Posts: 1,921

Re: Acer Chromebook 314, No audio

ric21000 wrote:

Even if the sound didn't work I installed it so I'm using it installed.

Even if you have installed  BL, you can still boot the BL iso to live session. If sound works in live session, you know you have done some error.

When I open the mixer, it says the output is named `Dummy Output` and when I try to list soundcards, for e.g. in the mixer then `Configuration` it says `No cards available for configuration`.

But inxi -F, shows basic info of your audio:

Device-1: Intel Celeron/Pentium Silver Processor High Definition Audio
  driver: sof-audio-pci bus ID: 00:0e.0
  Sound Server: ALSA v: k5.10.0-25-amd64

You should be able to list Device-1...

Here is the output of `inxi -F -d -J -l -o -p -r -u -x -z -c 2`

I wrote that you were "sparse with adequate information". Info about the sound is of interest, not all other hardware: information about battery, disks, network and so on.
Read "man inxi". Flag -F, gives full info.
I asked you to run "Inxi -Axxx" (or "inxi -aA"), to give extra info about your audio.

With your  your chip-ID, you can search the Linux hardware database.

Sometimes when experiencing problem with hardware drivers, the problem can be solved with booting more recent kernel.
Instead of booting the Beryllium iso, you can try boot live session in boron-alpha-1-amd64.hybrid.iso.(it is still in alpha stage, but i have installed with it and getting a working system).

You can also install kernel from backports.

I think that's after I installed sof-bin, it could also be because I ran the script to install missing things in the welcome software.

There is nothing missing after installing BL!. The BL script gives you an easy way to addpackages if you so prefer

I can't find any information about that...

? I do not understand. You have to elaborate.

Do you want me to run some commands on an OS where sound works ?

No, run inxi in BL live session, from beryllium and/or boron iso.
In boron, you can make it easy and install hw-probe from Menu => System Settings => Install Favourite Packages => Utilities => "Install hw-probe.

Run "sudo -E hw-probe -all", to save report in /root//HW_PROBE/LATEST/hw.info.
Run "sudo -E hw-probe -all -upload", to upload repoort to the hardware database. (Don't forget to note the adress for later references).

Sorry I don't know how to quote x)


// Regards rbh

Please read before requesting help: "Guide to getting help", "Introduction to the Bunsenlabs Lithium Desktop" and other help topics under "Help & Resources" on the BunsenLabs menu

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#5 2023-09-10 12:10:19

ric21000
Member
Registered: 2023-09-09
Posts: 26

Re: Acer Chromebook 314, No audio

// Even if you have installed  BL, you can still boot the BL iso to live session. If sound works in live session, you know you have done some error.
Sound doesn't work in the live session.

// I asked you to run "Inxi -Axxx" (or "inxi -aA"), to give extra info about your audio.
Ah sorry I didn't understand x)

Here is the output of "inxi -Axxx"

Audio:
  Device-1: Intel Celeron/Pentium Silver Processor High Definition Audio 
  driver: sof-audio-pci bus ID: 00:0e.0 chip ID: 8086:3198 class ID: 0401 
  Sound Server: ALSA v: k5.10.0-25-amd64

// With your  your chip-ID, you can search the Linux hardware database.
I searched but could not find my model.

// Sometimes when experiencing problem with hardware drivers, the problem can be solved with booting more recent kernel.
Instead of booting the Beryllium iso, you can try boot live session in boron-alpha-1-amd64.hybrid.iso.(it is still in alpha stage, but i have installed with it and getting a working system).
Ok thanks I'll try that !

//There is nothing missing after installing BL!. The BL script gives you an easy way to addpackages if you so prefer
Yeah I was talking about the CLI I installed from the welcome program that install missing drivers

Ok thanks I'll try what you said (sorry to respond only now, I had to go).

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#6 2023-09-10 14:34:54

rbh
Moderator
From: South of Lapplands inland
Registered: 2016-08-11
Posts: 1,921

Re: Acer Chromebook 314, No audio

ric21000 wrote:

// Even if you have installed  BL, you can still boot the BL iso to live session. If sound works in live session, you know you have done some error.
Sound doesn't work in the live session.

[mod note]
In the forum rules, under heading Posting style guide. you were adviced to  make yourself familiar with the available BBCode formatting options. A comprehensive guide is linked
On the bottom of the editing window, is the guide linked: BBCode:.
If you want to quote someone, you should use the quote tag
[ quote=James ]This is the text I want to quote.[ /quote ], Without space after [ and before ].
[/mod note]

// I asked you to run "Inxi -Axxx" (or "inxi -aA"), to give extra info about your audio.
Ah sorry I didn't understand x)

If you don't understand a command you are adviced to run, look the command up in the manpages: "man inxi" in the terminal.

There should be more info I think...

// With your  your chip-ID, you can search the Linux hardware database.
I searched but could not find my model.

And here it is: https://linux-hardware.org/?id=pci:8086-3198.
I see the info:
"The device is supported by kernel versions 4.11 and newer according to the LKDDb:"
I see that the device is detected by most linux versions.
But, there is a lot of people having trouble with the driver.
On https://github.com/thesofproject/sof-bin/, there is a warning:

starting with v2.2, older Intel products are not supported by the main SOF development branch anymore.

Is your chip to old?

Have you uninstalled sof from https://github.com/thesofproject/sof-bin?
What was your driver version before you installed? Run: "apt policy firmware-sof-signed".
Did it change after you installed from thesofproject?

Instead of booting the Beryllium iso, you can try boot live session in boron-alpha-1-amd64.hybrid.iso.

Ok thanks I'll try that !

Intels driver for bullseye, is version 1.7-1. The version for bookworm is 2.2.4-1 (see firmware-sof-signed
Latest version from https://github.com/thesofproject/sof-bin, is v2.6.
Is it that you installed? On the page, it is stated: "These prebuilt binaries use the new SOF IPC4 host interface and thus a recent Linux kernel version is required. "
You have an old kernel in your BL Beryllium installation.

//There is nothing missing after installing BL!. The BL script gives you an easy way to add packages if you so prefer
Yeah I was talking about the CLI I installed from the welcome program that install missing drivers

First time you login after installation, the script "bl-wellcome", runs. It pops up an terminal and   offers you to install some often installed packages if you prefer. Added value does not imply missing value. On som pc, I instll apache2, on others not. Some offers, I allways rejects, som I allways accept. A base installation is just a base installation. Nothing is missing. You add what you want.


// Regards rbh

Please read before requesting help: "Guide to getting help", "Introduction to the Bunsenlabs Lithium Desktop" and other help topics under "Help & Resources" on the BunsenLabs menu

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#7 2023-09-10 15:41:33

ric21000
Member
Registered: 2023-09-09
Posts: 26

Re: Acer Chromebook 314, No audio

rbh wrote:

[ quote=James ]This is the text I want to quote.[ /quote ], Without space after [ and before ].

Ahhh ok sorry.

rbh wrote:

And here it is: linux-hardware.org/?id=pci:8086-3198.

Ahhhhh I thought I should select my computer and then the card sorry.

rbh wrote:

Is your chip to old?

My CPU ? I have an Intel Celeron N4020

rbh wrote:

Have you uninstalled sof from github.com/thesofproject/sof-bin?

I don't think so.

rbh wrote:

What was your driver version before you installed? Run: "apt policy firmware-sof-signed".

firmware-sof-signed:
  Installed: 1.7-1
  Candidate: 1.7-1
  Version table:
 *** 1.7-1 500
        500 https://deb.debian.org/debian bullseye/non-free amd64 Packages
        100 /var/lib/dpkg/status
rbh wrote:

Did it change after you installed from thesofproject?

I don't know, I'll check that asap on a live BunsenLabs environment.

rbh wrote:

Intels driver for bullseye, is version 1.7-1.

I think that's what's installed.

rbh wrote:

First time you login after installation, the script "bl-wellcome", runs. It pops up an terminal and   offers you to install some often installed packages if you prefer. Added value does not imply missing value. On som pc, I instll apache2, on others not. Some offers, I allways rejects, som I allways accept. A base installation is just a base installation. Nothing is missing. You add what you want.

Yes, I don't remember what it was but the welcome program suggested me to install another program (I did) and this program said it searched for missing drivers or idk.

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#8 2023-09-10 19:39:09

ric21000
Member
Registered: 2023-09-09
Posts: 26

Re: Acer Chromebook 314, No audio

I tried in the live session to install version 1.7.x but it didn't work, the sound didn't work before nor after.

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#9 2023-09-10 19:40:11

ric21000
Member
Registered: 2023-09-09
Posts: 26

Re: Acer Chromebook 314, No audio

*I also tried to install versions 1.7.x then 2.6.x on my installed system but didn't work neither.

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#10 2023-09-10 20:24:14

rbh
Moderator
From: South of Lapplands inland
Registered: 2016-08-11
Posts: 1,921

Re: Acer Chromebook 314, No audio

ric21000 wrote:

I tried in the live session to install version 1.7.x but it didn't work, the sound didn't work before nor after.

You booted beryllium-1-amd64.hybrid.iso? It has already firmware-sof-signed_1.7-1_all.deb installed. What is the mening of installing something that is alreadey installed?
Or did you install from https://github.com/thesofproject/sof-bin? Exactly how did you then install?


// Regards rbh

Please read before requesting help: "Guide to getting help", "Introduction to the Bunsenlabs Lithium Desktop" and other help topics under "Help & Resources" on the BunsenLabs menu

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#11 2023-09-10 20:48:40

rbh
Moderator
From: South of Lapplands inland
Registered: 2016-08-11
Posts: 1,921

Re: Acer Chromebook 314, No audio

ric21000 wrote:

*I also tried to install versions 1.7.x then 2.6.x on my installed system but didn't work neither.

On your system, that is third time you install firmware-sof-signed_1.7-1_all.deb. First when you installed the system. Then you installed from github and now again.

How did you install v. 2.6.x? You installed it when still on kernel 5, despait info: "thus a recent Linux kernel version is required."?

You have still not teted boot (or install) latest boron?

I asked you before: What info does the pc manufacturer gives? There is quite many companies making Chromebooks: Acer, Asus, Dell, Fujitsu, Google, HP, Lenovo, LG, NEC, Poin2 Lab, Samsung and Sharp. Untill 2022, were also AOpen, Haier, Hisense and Toshiba making them.

Some companies has very good support. On some of them, you only have to enter the pc serial no, and you get links to all available info/firmware.
Some also have OK online support.
It is also possi ble to ask in Intels community forum, if it is not solved with running stable debian instead of oldstable.


// Regards rbh

Please read before requesting help: "Guide to getting help", "Introduction to the Bunsenlabs Lithium Desktop" and other help topics under "Help & Resources" on the BunsenLabs menu

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#12 2023-09-11 08:39:28

ric21000
Member
Registered: 2023-09-09
Posts: 26

Re: Acer Chromebook 314, No audio

rbh wrote:

Or did you install from https://github.com/thesofproject/sof-bin? Exactly how did you then install?

Yes, I installed it from there, with `sudo ./install.sh v1.7.x/v1.7`

rbh wrote:

How did you install v. 2.6.x? You installed it when still on kernel 5, despait info: "thus a recent Linux kernel version is required."?

Yes, I tried even if it was sure it wouldn't work x)

rbh wrote:

You have still not teted boot (or install) latest boron?

Not yet, but I'll do that asap.

rbh wrote:

I asked you before: What info does the pc manufacturer gives? There is quite many companies making Chromebooks: Acer, Asus, Dell, Fujitsu, Google, HP, Lenovo, LG, NEC, Poin2 Lab, Samsung and Sharp. Untill 2022, were also AOpen, Haier, Hisense and Toshiba making them.

The manufacturer is Acer.

rbh wrote:

Some companies has very good support. On some of them, you only have to enter the pc serial no, and you get links to all available info/firmware.

I search here but could not find my computer, I have an Intel® Celeron® N4020 but no touch screen and the screen is 14 inches acer.com/fr-fr/search/search-products?search=acer+chromebook+314

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#13 2023-09-11 08:54:41

ric21000
Member
Registered: 2023-09-09
Posts: 26

Re: Acer Chromebook 314, No audio

I've tried on Boron but it doesn't work neither.
By the way I think Boron is more beautiful than BunsenLabs, perhaps will I install this one !

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#14 2023-09-11 08:57:36

ric21000
Member
Registered: 2023-09-09
Posts: 26

Re: Acer Chromebook 314, No audio

Also, here is the output of "apt policy firmware-sof-signed" in Boron live system :

firmware-sof-signed:
  Installed: 2.2.4-1
  Candidate: 2.2.4-1
  Version table:
 *** 2.2.4-1 500
        500 https://deb.debian.org/debian bookworm/non-free-firmware amd64 Packages
        100 /var/lib/dpkg/status

Should I try to install sof-bin manually ?

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#15 2023-09-11 19:13:11

rbh
Moderator
From: South of Lapplands inland
Registered: 2016-08-11
Posts: 1,921

Re: Acer Chromebook 314, No audio

ric21000 wrote:
rbh wrote:

Or did you install from https://github.com/thesofproject/sof-bin? Exactly how did you then install?

Yes, I installed it from there, with `sudo ./install.sh v1.7.x/v1.7`

You mean you cloned the git to your hard-disk, entered the the cloned directory sof-bin, and issued that command? I can understand you did that on the zorin install. (version 16.3?), as package "firmware-sof-signed", is not available. Byt why do it on the BL Beryllium as the package already is installed? And if it is installed, running the manual installation as above, should result in errors. You can not create files that already exist (if you don't order overwrite).
You need to think about what you are doing, not just plunge inte action...

rbh wrote:

I asked you before: What info does the pc manufacturer gives? There is quite many companies making Chromebooks: Acer, Asus, Dell, Fujitsu, Google, HP, Lenovo, LG, NEC, Poin2 Lab, Samsung and Sharp. Untill 2022, were also AOpen, Haier, Hisense and Toshiba making them.

The manufacturer is Acer.
[...]
I search here but could not find my computer, I have an Intel® Celeron® N4020 but no touch screen and the screen is 14 inches acer.com/fr-fr/search/search-products?search=acer+chromebook+314

Surf to https://www.acer.com/gb-en/support (or your preferred lang page)

Use inxi. Command "inxi -M" on my laptop returns:

Machine:
  Type: Laptop System: LENOVO product: 20AR003RMS v: ThinkPad T440s
    serial: <superuser required>
  Mobo: LENOVO model: 20AR003RMS serial: <superuser required>
    UEFI-[Legacy]: LENOVO v: GJETA4WW (2.54 ) date: 03/27/2020

With sudo, I will get serial nr to.
Enter your serial nr on the page above.

You can continue enter details on https://linux-hardware.org/?view=comput … endor=Acer, to see if there exisats a probe. Note, there is a page for searching parts and one page for searching computers.
Is it Acer Model A314?, if so there is no previous scan.


// Regards rbh

Please read before requesting help: "Guide to getting help", "Introduction to the Bunsenlabs Lithium Desktop" and other help topics under "Help & Resources" on the BunsenLabs menu

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#16 2023-09-11 22:16:00

rbh
Moderator
From: South of Lapplands inland
Registered: 2016-08-11
Posts: 1,921

Re: Acer Chromebook 314, No audio

ric21000 wrote:

Also, here is the output of "apt policy firmware-sof-signed" in Boron live system :
firmware-sof-signed:
  Installed: 2.2.4-1
[...]
Should I try to install sof-bin manually ?

First of all, was there any difference with newer firmware and kernel? Still no sound? Still only dummy device in the mixer?
What is the result of "inxi -Axxx" and "lsmod | grep snd" (read manual for lsmod)
Also of interest is output from:
aplay -l
sudo systemctl status alsa-restore.service
sudo dmesg | grep -i snd
and in BL Boron:
sudo systemctl --user status pipewire

Can you se your card if you start alsamixer (in terminal]?

Is sound an important issue on the machine?
Until (if ever) the sound is fixed, you can use an external usb soundcard. There is many usb-headsets, that work well with linux. Or, do you have an empty cardslot? Or, you can go back to ZorinOs.

But, yes you can test to install latest kernel from debian backports and install latest driver from github. (Probably you should uninstall v. 2.2.4-1 first...

In the linux hardware database, I saw this probe for an arch linux box with your audio-chip. There was a comment "Fixed after..." He had run a script from som other git page. But, that page is no longer up. It is archived at https://github.com/eupnea-linux/audio-scripts. Their requiremnt for Debian was sid...

The other probes, had a note "detected" of the chip (detected, not works. But that can include works...). I saw 2 computers with BL 11 installed. Maybe one of them is here.

Your title for your help request is misleading. "no soundcard detected" when inxi says it is detected...

Before posting this, I reread the thread. Noticed your inxi-message in post #1:

Device-1: Intel Celeron/Pentium Silver Processor High Definition Audio
  driver: sof-audio-pci

That is the old driver name, in old oldstable debian. How can you have that driver in BL beryllium and after manual installation from of ver 1.7 from https://github.com/thesofproject/sof-bin? It does not make any sense.


// Regards rbh

Please read before requesting help: "Guide to getting help", "Introduction to the Bunsenlabs Lithium Desktop" and other help topics under "Help & Resources" on the BunsenLabs menu

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#17 2023-09-12 07:15:06

ric21000
Member
Registered: 2023-09-09
Posts: 26

Re: Acer Chromebook 314, No audio

rbh wrote:

You mean you cloned the git to your hard-disk, entered the the cloned directory sof-bin, and issued that command? I can understand you did that on the zorin install. (version 16.3?), as package "firmware-sof-signed", is not available. Byt why do it on the BL Beryllium as the package already is installed? And if it is installed, running the manual installation as above, should result in errors. You can not create files that already exist (if you don't order overwrite).
You need to think about what you are doing, not just plunge inte action...

Yes, I tried anyway, perhaps it could have worked x)
I backed up the current files then ran install.sh.

rbh wrote:

Surf to https://www.acer.com/gb-en/support (or your preferred lang page)

Use inxi. Command "inxi -M" on my laptop returns:

Here is the output :

Machine:
  Type: Laptop System: Google product: Droid v: rev4 
  serial: <superuser required> 
  Mobo: Google model: Droid v: rev4 serial: <superuser required> 
  UEFI: coreboot v: MrChromebox-4.16 date: 04/09/2022

I tried to search on the page you specified by using the 2 serials (so ran "inxi -M" as root) but none work, there was 0 result.

rbh wrote:

You can continue enter details on https://linux-hardware.org/?view=comput … endor=Acer, to see if there exisats a probe. Note, there is a page for searching parts and one page for searching computers.
Is it Acer Model A314?, if so there is no previous scan.

I can't find my model. I have an "Acer Chromebook 314".

rbh wrote:

First of all, was there any difference with newer firmware and kernel? Still no sound? Still only dummy device in the mixer?

The sof version was different, 1.7-1 on BunsenLabs and 2.2.4-1 on Boron but the audio issue was the same.

Sorry I have to go, I can't answer all the remaining questions rn

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#18 2023-09-12 09:34:20

rbh
Moderator
From: South of Lapplands inland
Registered: 2016-08-11
Posts: 1,921

Re: Acer Chromebook 314, No audio

You say it is an Acer Chromebook 314, but inxi says it is a Google Droid rev4.
There is many submodels of Acer Chromebook 314. Have you looked on the identifying label on the bottom?
https://community.acer.com/en/kb/articl … netbookook

Does that s/n correspond with what inxi says? If you can't find the s/n at acer, can you find the SNID number?

Here is 6 probes for the "Google Droid computer". If you do one, yours will be added.

I se your bios is fairly new: MrChromebox-4.16 date: 04/09/2022. Is it bought new under 2022? Then it might still have a warranty.
If you bought it used or new, you should get papers saying what computer you bought...

There seems to be a newer coreboot:  4.20.1 from 2023.07.21 (https://mrchromebox.tech).
Flashing to newer coreboot, is ofte a good idea.


// Regards rbh

Please read before requesting help: "Guide to getting help", "Introduction to the Bunsenlabs Lithium Desktop" and other help topics under "Help & Resources" on the BunsenLabs menu

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#19 2023-09-12 14:55:33

ric21000
Member
Registered: 2023-09-09
Posts: 26

Re: Acer Chromebook 314, No audio

I'm back smile
I'll firstly answer the last questions and then the first ones.

rbh wrote:

You say it is an Acer Chromebook 314, but inxi says it is a Google Droid rev4.
There is many submodels of Acer Chromebook 314. Have you looked on the identifying label on the bottom?
https://community.acer.com/en/kb/articl … netbookook

I checked the bottom of the computer and the SNID is 01901874776
and it's also written CB314-1H-C38V and it's written "Acer Chromebook 314" on the computer too.

rbh wrote:

Here is 6 probes for the "Google Droid computer". If you do one, yours will be added.

Ok thanks I'll add mine smile

rbh wrote:

I se your bios is fairly new: MrChromebox-4.16 date: 04/09/2022. Is it bought new under 2022? Then it might still have a warranty.
If you bought it used or new, you should get papers saying what computer you bought...

No and no x)
On a Chromebook there is a special BIOS which can only boot on ChromeOS so I had to install MrChromebox's one

rbh wrote:

There seems to be a newer coreboot:  4.20.1 from 2023.07.21 (https://mrchromebox.tech).
Flashing to newer coreboot, is ofte a good idea.

Good idea ! I'll try that !

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#20 2023-09-12 14:56:33

ric21000
Member
Registered: 2023-09-09
Posts: 26

Re: Acer Chromebook 314, No audio

And also as I understood the BIOS acts like a payload if that can be useful.

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