[SOLVED]“No network interfaces were found”, dell xps 13 9360

flbr · 2020-08-17 19:15:15

While trying to boot my dell xps 13 9360 into lithium, I ran into the error “No network interfaces were found” when I was on the detect network hardware step. This is a big issue because it means I can’t continue the installation, as it can’t access packages it needs to download. Any help would be greatly appreciated, as this is my first time trying to switch my laptop over to Linux.

rbh · 2020-08-17 19:55:11

flbr wrote:

While trying to boot my dell xps 13 9360 into lithium, I ran into the error “No network interfaces were found” when I was on the detect network hardware step. This is a big issue because it means I can’t continue the installation, as it can’t access packages it needs to download. Any help would be greatly appreciated, as this is my first time trying to switch my laptop over to Linux.

Your laptop should work well with Debian and Bunsen Labs Linux:
https://wiki.debian.org/InstallingDebia … PS_13_9360
https://wiki.archlinux.org/index.php/De … %289360%29

Can you be more specific about "trying to boot"? Did you use the latest BL iso: lithium-1-amd64.hybrid.iso? Booted to the live version, or did you boot to the Debian installer?

If the latter, can you just test the live environment? See if the network works in the live environment?

When it hang, (during installation?), was it connected with cable? If not, can you repeat and use cable?
If that does not help, check if you can run Debian installer from an Debian iso?

Some users, have experienced that the installer hangs when configer IPV6. Disabling IPV6 when booting, can get the installer continue. Add kernel parameter: “ipv6.disable=1” .
Mark the Install menu entry.
Press Tab to edit the menu entry.
Add "ipv6.disable=1" (without the quotes) just before quiet.

Last edited by rbh (2020-08-17 19:56:31)

flbr · 2020-08-17 20:52:06

I am using the latest BL iso: lithium-1-amd64.hybrid.iso and I was booting to the Debian installer.
I’m trying the live environment now, but it seems to be stuck on the line ‘ath10k_pci 0000:3a:00.0: pci irq legacy oper_irq_mode 1 irq_mode 0 reset_mode 0’ so we’ll see what happens.

Additionally, the first time I tried it was not connected to Ethernet, and sadly I don’t have an Ethernet cable with me.

flbr · 2020-08-17 21:17:47

Okay...
The live environment works, but (and this is probably a dumb question) how do I switch over to actually installing it?

damo · 2020-08-17 21:20:43

flbr wrote:

Okay...
The live environment works, but (and this is probably a dumb question) how do I switch over to actually installing it?

Reboot and choose "Install" from the menu.

flbr · 2020-08-17 21:25:37

Hmm, it’s still having issues with detecting network hardware, but only in the Debian installer.

Is there a way to just skip everything that relies on a network? The live version had no problem with connecting to WiFi, so I’m not sure what’s happening

[edit]
I tried continuing without a network mirror (because I can’t figure out how to get the network hardware to be recognized), but it stopped on the GRUB boot loader step, saying “the ‘grub-efi-amd64’ package failed to install into /target/. Without the GRUB boot loader, the installed system will not boot”
I am a bit suspicious about the ‘grub-efi-amd64’ bit, considering my laptop doesn’t have an amd chip? Am I stupid?

Last edited by flbr (2020-08-17 21:46:03)

damo · 2020-08-17 21:49:42

Someone else had a similar problem in the last couple of days. Maybe search for that? IIRC it involved having an efi partition still on the system (probably from windoze?).
(EDIT: unresolved thread is here)

Perhaps you should show the partition system you are using, and maybe read up on multi-booting with an existing Win partition, if that is what you have. I can't help with efi I'm afraid - you need someone else to chip in about that

Google for "grub-efi-amd64’ package failed to install into /target/" - lots of results!

rbh · 2020-08-17 22:14:17

Your wifi, relies on closed source for the drivers. They should be included in the non-free pool and installed by the Debian installer. But...

The problem with installing grub, comes also when problem with connection to internet. It should be possible to install without internet connection, but it craves for some hands on. So, in your situation, the esiest method is to connect with cable.

If you cant wait until you can get hold on an cable, you can use an regular Debian iso. Install clean debian, wihout X. Manualey edit sources, add source for BL. Install all BL meapackages. Maybe not something you as new to linux want to do...?
If you want to do it, is the process described here: Experimental BunsenLabs Lithium repository has been set up

flbr · 2020-08-17 22:37:53

rbh wrote:

If you cant wait until you can get hold on an cable, you can use an regular Debian iso. Install clean debian, wihout X. Manualey edit sources, add source for BL. Install all BL meapackages. Maybe not something you as new to linux want to do...?

What do you know, when faced with that prospect I managed to find an Ethernet adaptor!
Now let’s see how this goes...

flbr · 2020-08-17 23:14:34

Wooooo! It’s working!

Thank you all for your help; I guess the answer was just ‘look a bit longer for an Ethernet adaptor’

Now off to do some customizing!!

damo · 2020-08-17 23:29:26

Glad it is sorted

If there is a next time you can edit the title of your first post yourself, and add eg "[SOLVED]". I've done it for you this time

flbr · 2020-08-17 23:34:26

damo wrote:

If there is a next time you can edit the title of your first post yourself, and add eg "[SOLVED]". I've done it for you this time

Ah, got it, thanks!
(and I'm sure there will be a next time )

DeepDayze · 2020-08-18 02:19:49

Generally a wired connection is best for doing an install and then after that you can set up your wireless adapter as it may need non-free firmware. Great that you got it working and there's great people here who can help with any post-install issues.

Last edited by DeepDayze (2020-08-18 02:20:59)

#1 2020-08-17 19:15:15

[SOLVED]“No network interfaces were found”, dell xps 13 9360

#2 2020-08-17 19:55:11

Re: [SOLVED]“No network interfaces were found”, dell xps 13 9360

#3 2020-08-17 20:52:06

Re: [SOLVED]“No network interfaces were found”, dell xps 13 9360

#4 2020-08-17 21:17:47

Re: [SOLVED]“No network interfaces were found”, dell xps 13 9360

#5 2020-08-17 21:20:43

Re: [SOLVED]“No network interfaces were found”, dell xps 13 9360

#6 2020-08-17 21:25:37

Re: [SOLVED]“No network interfaces were found”, dell xps 13 9360

#7 2020-08-17 21:49:42

Re: [SOLVED]“No network interfaces were found”, dell xps 13 9360

#8 2020-08-17 22:14:17

Re: [SOLVED]“No network interfaces were found”, dell xps 13 9360

#9 2020-08-17 22:37:53

Re: [SOLVED]“No network interfaces were found”, dell xps 13 9360

#10 2020-08-17 23:14:34

Re: [SOLVED]“No network interfaces were found”, dell xps 13 9360

#11 2020-08-17 23:29:26

Re: [SOLVED]“No network interfaces were found”, dell xps 13 9360

#12 2020-08-17 23:34:26

Re: [SOLVED]“No network interfaces were found”, dell xps 13 9360

#13 2020-08-18 02:19:49

Re: [SOLVED]“No network interfaces were found”, dell xps 13 9360

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