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#1 2021-02-10 03:13:14

juncaleo
Member
Registered: 2021-02-10
Posts: 9

Problem Installing Printer support

Hi, I'm new to bunsenlabs and recently installed the lithium version.
I tried to install the printer support in the system --> printers --> install printing support.

I got the following error in the terminal:

The following packages have unmet dependencies:
bunsen-meta-printer-support : Depends: cups but it is not going to be installed
                               Depends: cups-browsed (>= 1.21.6-5) but it is not going to be installed
                               Depends: system-config-printer but it is not going to be installed
                               Recommends: hplip but it is not going to be installed
 
  There were problems installing bunsen-meta-printer-support

I tried installing cups with apt-get but I got the following error:

The following packages have unmet dependencies:
cups : Depends: libcups2 (= 2.2.1-8+deb9u6) but 2.2.10-6+deb10u3 is to be installed
        Depends: libcupscgi1 (>= 1.4.2) but it is not going to be installed
        Depends: libcupsmime1 (>= 1.4.0) but it is not going to be installed
        Depends: libcupsppdc1 (>= 1.4.0) but it is not going to be installed
        Depends: cups-core-drivers (>= 2.2.1-8+deb9u6) but it is not going to be installed
        Depends: cups-daemon (>= 2.2.1-8+deb9u6) but it is not going to be installed
        Depends: cups-client (>= 2.2.1-8+deb9u6) but it is not going to be installed
        Depends: cups-ppdc but it is not going to be installed
        Depends: cups-filters (>= 1.0.24-3~) but it is not going to be installed
        Recommends: colord but it is not going to be installed
        Recommends: cups-filters (>= 1.0.42) but it is not going to be installed or
                    foomatic-filters (>= 4.0)
        Recommends: printer-driver-gutenprint but it is not going to be installed
        Recommends: cups-filters (>= 1.0.36) but it is not going to be installed or
                    ghostscript-cups (>= 9.02~)
E: Unable to correct problems, you have held broken packages.

Any ideas?

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#2 2021-02-10 05:09:57

johnraff
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From: Nagoya, Japan
Registered: 2015-09-09
Posts: 8,146
Website

Re: Problem Installing Printer support

This sounds as if you need to update your apt database. Try running:

sudo apt update

Then repeat the printer setup.
Is this a 32 bit CD iso? If so, the apt database was omitted to save space and has to be generated post-install with the above command.


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#3 2021-02-10 13:51:14

sleekmason
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Registered: 2018-05-22
Posts: 584

Re: Problem Installing Printer support

johnraff wrote:

This sounds as if you need to update your apt database. Try running:

sudo apt update

Then repeat the printer setup.
Is this a 32 bit CD iso? If so, the apt database was omitted to save space and has to be generated post-install with the above command.

Think that only applies to the "live session" though they make it sound like both.

--apt-indices 'false' \

Unless there is another line maybe?

Anyway, Same answer applies.

Also noted that the op said "recently" installed.  Could they be having problems with the keys? Don't know if it equates or not, but thought I would mention it anyway.

https://forums.bunsenlabs.org/viewtopic.php?id=7151

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#4 2021-02-10 13:52:09

juncaleo
Member
Registered: 2021-02-10
Posts: 9

Re: Problem Installing Printer support

I've updated several times.
This is a 64 bit installation in a laptop.
I also tried installing the printing support package with aptitude and got the following:

Remove the following packages:                                   
1)      liblouisutdml-bin [2.6.0-3+b2 (now, oldstable)]               

      Keep the following packages at their current version:           
2)      acl [Not Installed]                                           
3)      bc [Not Installed]                                             
4)      bunsen-meta-printer-support [Not Installed]                   
5)      colord [Not Installed]                                         
6)      cups [Not Installed]                                           
7)      cups-browsed [Not Installed]                                   
glasses      cups-client [Not Installed]                                   
9)      cups-core-drivers [Not Installed]                             
10)     cups-daemon [Not Installed]                                   
11)     cups-filters [Not Installed]                                   
12)     cups-filters-core-drivers [Not Installed]                     
13)     cups-ppdc [Not Installed]                                     
14)     hplip [Not Installed]                                         
15)     imagemagick [Not Installed]                                   
16)     imagemagick-6.q16 [Not Installed]                             
17)     libcupscgi1 [Not Installed]                                   
18)     libcupsmime1 [Not Installed]                                   
19)     libcupsppdc1 [Not Installed]                                   
20)     libdjvulibre-text [3.5.27.1-10 (now)]                         
21)     libglib2.0-bin [Not Installed]                                 
22)     libjxr0 [1.1-6+b1 (now, oldstable)]                           
23)     libmagickcore-6.q16-6 [Not Installed]                         
24)     libmagickcore-6.q16-6-extra [Not Installed]                   
25)     libmagickwand-6.q16-6 [Not Installed]                         
26)     libnetpbm10 [2:10.0-15.3+b2 (now, oldstable)]                 
27)     libsane [Not Installed]                                       
28)     libsane-extras-common [1.0.22.4 (now, oldstable)]             
29)     libtinfo5 [Not Installed]                                     
30)     packagekit [Not Installed]                                     
31)     packagekit-tools [Not Installed]                               
32)     printer-driver-gutenprint [Not Installed]                     
33)     printer-driver-hpcups [Not Installed]                         
34)     printer-driver-postscript-hp [Not Installed]                   
35)     python3-cups [Not Installed]   
.....

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#5 2021-02-10 13:54:48

juncaleo
Member
Registered: 2021-02-10
Posts: 9

Re: Problem Installing Printer support

Also noted that the op said "recently" installed.  Could they be having problems with the keys? Don't know if it equates or not, but thought I would mention it anyway.

https://forums.bunsenlabs.org/viewtopic.php?id=7151

I already have the latest version.

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#6 2021-02-10 14:04:20

sleekmason
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Registered: 2018-05-22
Posts: 584

Re: Problem Installing Printer support

Is it an hp printer?  off hand, you could 'sudo apt purge cups', and anything else related, and try again with

sudo apt install hplip

which will drag in everything necessary for an hp printer.  Afterwords, if not comfortable using the browser to connect, install hplip-gui

Of course all of this depends on having an hp printer:)

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#7 2021-02-10 16:00:25

PackRat
jgmenu user Numero Uno
Registered: 2015-10-02
Posts: 1,428

Re: Problem Installing Printer support

E: Unable to correct problems, you have held broken packages.

Did you install a 3rd party software before attempting to install cups?

Have you modified, or added to, your apt sources?


You must unlearn what you have learned.
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#8 2021-02-10 19:10:56

juncaleo
Member
Registered: 2021-02-10
Posts: 9

Re: Problem Installing Printer support

Did you install a 3rd party software before attempting to install cups?

Printer related no, other software yes I have.

Have you modified, or added to, your apt sources?

No I haven't

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#9 2021-02-10 19:12:41

juncaleo
Member
Registered: 2021-02-10
Posts: 9

Re: Problem Installing Printer support

sleekmason wrote:

Is it an hp printer?  off hand, you could 'sudo apt purge cups', and anything else related, and try again with

sudo apt install hplip

which will drag in everything necessary for an hp printer.  Afterwords, if not comfortable using the browser to connect, install hplip-gui

Of course all of this depends on having an hp printer:)


No, I'm trying to install a brother b/w laser printer that in other distros of ubuntu is installed automatically.

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#10 2021-02-10 21:14:11

DeepDayze
Like sands through an hourglass...
From: In Linux Land
Registered: 2017-05-28
Posts: 1,269

Re: Problem Installing Printer support

Brother laser printers usually require the drivers from Brother site from what I recollect as I once owned a Brother inkjet.


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#11 2021-02-11 01:03:55

damo
....moderator....
Registered: 2015-08-20
Posts: 6,655

Re: Problem Installing Printer support

DeepDayze wrote:

Brother laser printers usually require the drivers from Brother site from what I recollect as I once owned a Brother inkjet.

That was my experience as well, for a Brother laser printer.


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#12 2021-02-11 01:40:55

DeepDayze
Like sands through an hourglass...
From: In Linux Land
Registered: 2017-05-28
Posts: 1,269

Re: Problem Installing Printer support

damo wrote:
DeepDayze wrote:

Brother laser printers usually require the drivers from Brother site from what I recollect as I once owned a Brother inkjet.

That was my experience as well, for a Brother laser printer.

Yep those as well. Installing them was an adventure as their debs are pretty  badly packaged. HP's in comparison are well packaged and updated regularly. I went with HP after my Brother inkjet died after 7 years and never looked back.

Last edited by DeepDayze (2021-02-11 01:44:41)


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#13 2021-02-11 02:06:27

johnraff
nullglob
From: Nagoya, Japan
Registered: 2015-09-09
Posts: 8,146
Website

Re: Problem Installing Printer support

Those errors still look to me like something wrong with the apt sources.

@juncaleo could you post the output of these commands?

cat /etc/bunsen/bunsen_install

cat /etc/apt/sources.list{,.d/*}

apt-cache policy

Last edited by johnraff (2021-02-11 04:41:37)


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( a boring Japan blog (currently paused), idle Twitterings and GitStuff )

Introduction to the Bunsenlabs Lithium Desktop

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#14 2021-02-11 02:08:52

PackRat
jgmenu user Numero Uno
Registered: 2015-10-02
Posts: 1,428

Re: Problem Installing Printer support

juncaleo wrote:

Did you install a 3rd party software before attempting to install cups?

Printer related no, other software yes I have.

Have you modified, or added to, your apt sources?

No I haven't

Good.

Any time this has happened to my Debian systems (note I have not run a Debian system for a couple years now) I needed to find and fix/remove the broken package before I could do any upgrade or install. I did a quick search and found this command on AskUbuntu -

dpkg -l | grep ^..r 

to identify the broken package.


You must unlearn what you have learned.
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#15 2021-02-11 13:01:18

juncaleo
Member
Registered: 2021-02-10
Posts: 9

Re: Problem Installing Printer support

PackRat wrote:
juncaleo wrote:

Did you install a 3rd party software before attempting to install cups?

Printer related no, other software yes I have.

Have you modified, or added to, your apt sources?

No I haven't

Good.

Any time this has happened to my Debian systems (note I have not run a Debian system for a couple years now) I needed to find and fix/remove the broken package before I could do any upgrade or install. I did a quick search and found this command on AskUbuntu -

dpkg -l | grep ^..r 

to identify the broken package.

It didn't show any results.

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#16 2021-02-11 13:05:14

juncaleo
Member
Registered: 2021-02-10
Posts: 9

Re: Problem Installing Printer support

---Mod edit: changed to code tags---

johnraff wrote:

Those errors still look to me like something wrong with the apt sources.

@juncaleo could you post the output of these commands?

cat /etc/bunsen/bunsen_install

cat /etc/apt/sources.list{,.d/*}

apt-cache policy
cat /etc/bunsen/bunsen_install
Install method: iso
Version: lithium-RC5-amd64
Disk info: Debian GNU/Linux 10 _Lithium_ - Snapshot amd64 LIVE/INSTALL Binary 20200722-09:44
Install date: 2021-01-28T03:08:25
cat /etc/apt/sources.list{,.d/*}

deb [url]https://deb.debian.org/debian/[/url] stretch main non-free contrib 
# deb-src [url]https://deb.debian.org/debian/[/url] stretch main non-free contrib 

## Debian security updates
deb [url]https://deb.debian.org/debian-security/[/url] stretch/updates main contrib non-free 

# stretch-updates, previously known as 'volatile'
deb [url]https://deb.debian.org/debian/[/url] stretch-updates main contrib non-free 
# deb-src [url]https://deb.debian.org/debian/[/url] stretch-updates main contrib non-free 
# deb cdrom:[Debian GNU/Linux 10 _Lithium_ - Snapshot amd64 LIVE/INSTALL Binary 20200722-09:44]/ buster contrib main non-free 

# deb cdrom:[Debian GNU/Linux 10 _Lithium_ - Snapshot amd64 LIVE/INSTALL Binary 20200722-09:44]/ buster contrib main non-free 

## Debian security updates
deb [url]https://deb.debian.org/debian-security/[/url] buster/updates non-free contrib main 

# This system was installed using small removable media
# (e.g. netinst, live or single CD). The matching "deb cdrom"
# entries were disabled at the end of the installation process.
# For information about how to configure apt package sources,
# see the sources.list(5) manual.






deb [url]http://pkg.bunsenlabs.org/debian/[/url] lithium main 






###
###
###
###
###
###
### THIS FILE IS AUTOMATICALLY CONFIGURED ###
# You may comment out this entry, but any other modifications may be lost.
deb [arch=amd64] [url]http://dl.google.com/linux/chrome/deb/[/url] stable main 
apt-cache policy
Package files:
 100 /var/lib/dpkg/status
     release a=now
 500 [url]http://dl.google.com/linux/chrome/deb[/url] stable/main amd64 Packages
     release v=1.0,o=Google LLC,a=stable,n=stable,l=Google,c=main,b=amd64
     origin dl.google.com
 500 [url]http://pkg.bunsenlabs.org/debian[/url] lithium/main amd64 Packages
     release o=bunsenlabs,a=lithium,n=lithium,l=bunsenlabs,c=main,b=amd64
     origin pkg.bunsenlabs.org
 500 [url]https://deb.debian.org/debian-security[/url] buster/updates/main amd64 Packages
     release v=10,o=Debian,a=stable,n=buster,l=Debian-Security,c=main,b=amd64
     origin deb.debian.org
 500 [url]https://deb.debian.org/debian-security[/url] buster/updates/non-free amd64 Packages
     release v=10,o=Debian,a=stable,n=buster,l=Debian-Security,c=non-free,b=amd64
     origin deb.debian.org
 500 [url]https://deb.debian.org/debian[/url] stretch-updates/non-free amd64 Packages
     release o=Debian,a=oldstable-updates,n=stretch-updates,l=Debian,c=non-free,b=amd64
     origin deb.debian.org
 500 [url]https://deb.debian.org/debian[/url] stretch-updates/main amd64 Packages
     release o=Debian,a=oldstable-updates,n=stretch-updates,l=Debian,c=main,b=amd64
     origin deb.debian.org
 500 [url]https://deb.debian.org/debian-security[/url] stretch/updates/non-free amd64 Packages
     release v=9,o=Debian,a=oldstable,n=stretch,l=Debian-Security,c=non-free,b=amd64
     origin deb.debian.org
 500 [url]https://deb.debian.org/debian-security[/url] stretch/updates/contrib amd64 Packages
     release v=9,o=Debian,a=oldstable,n=stretch,l=Debian-Security,c=contrib,b=amd64
     origin deb.debian.org
 500 [url]https://deb.debian.org/debian-security[/url] stretch/updates/main amd64 Packages
     release v=9,o=Debian,a=oldstable,n=stretch,l=Debian-Security,c=main,b=amd64
     origin deb.debian.org
 500 [url]https://deb.debian.org/debian[/url] stretch/contrib amd64 Packages
     release v=9.13,o=Debian,a=oldstable,n=stretch,l=Debian,c=contrib,b=amd64
     origin deb.debian.org
 500 [url]https://deb.debian.org/debian[/url] stretch/non-free amd64 Packages
     release v=9.13,o=Debian,a=oldstable,n=stretch,l=Debian,c=non-free,b=amd64
     origin deb.debian.org
 500 [url]https://deb.debian.org/debian[/url] stretch/main amd64 Packages
     release v=9.13,o=Debian,a=oldstable,n=stretch,l=Debian,c=main,b=amd64
     origin deb.debian.org
Pinned packages:

Last edited by damo (2021-02-11 13:44:13)

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#17 2021-02-11 13:55:38

sleekmason
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Registered: 2018-05-22
Posts: 584

Re: Problem Installing Printer support

You have a mix of Buster and stretch . . . ? Maybe un-comment the buster security line,
sudo apt update, and try again.

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#18 2021-02-11 14:30:36

juncaleo
Member
Registered: 2021-02-10
Posts: 9

Re: Problem Installing Printer support

sleekmason wrote:

You have a mix of Buster and stretch . . . ? Maybe un-comment the buster security line,
sudo apt update, and try again.

I got the same errors, my buster in security was uncommented I added the # at the beginning.

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#19 2021-02-11 19:59:48

DeepDayze
Like sands through an hourglass...
From: In Linux Land
Registered: 2017-05-28
Posts: 1,269

Re: Problem Installing Printer support

juncaleo wrote:
sleekmason wrote:

You have a mix of Buster and stretch . . . ? Maybe un-comment the buster security line,
sudo apt update, and try again.

I got the same errors, my buster in security was uncommented I added the # at the beginning.

Lithium is based on Buster, btw. Perhaps replace all references to stretch with buster?


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#20 2021-02-12 04:14:40

johnraff
nullglob
From: Nagoya, Japan
Registered: 2015-09-09
Posts: 8,146
Website

Re: Problem Installing Printer support

DeepDayze wrote:

Lithium is based on Buster, btw. Perhaps replace all references to stretch with buster?

This is it, I think. @juncaleo did you edit your apt sources from buster to stretch at some point? Anyway, that would account for why the packages you need are not available.


...elevator in the Brain Hotel, broken down but just as well...
( a boring Japan blog (currently paused), idle Twitterings and GitStuff )

Introduction to the Bunsenlabs Lithium Desktop

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#21 2021-02-12 13:32:43

juncaleo
Member
Registered: 2021-02-10
Posts: 9

Re: Problem Installing Printer support

So here is the solution, as suspected the problem was in sources.list.
IDK why my sources pointed to stretch instead of buster.

Found this post: https://forums.bunsenlabs.org/viewtopic.php?id=6915

And my sources.list now looks like this:

deb https://deb.debian.org/debian buster main non-free contrib
# deb-src https://deb.debian.org/debian buster main non-free contrib

## Debian security updates
deb https://deb.debian.org/debian-security buster/updates main contrib non-free

# buster-updates, previously known as 'volatile'
deb https://deb.debian.org/debian buster-updates main contrib non-free
# deb-src https://deb.debian.org/debian buster-updates main contrib non-free

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#22 2021-06-17 07:56:51

saltbayfour
New Member
Registered: 2021-06-17
Posts: 1
Website

Re: Problem Installing Printer support

i updated my ubuntu and it worked for me

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