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#1 2017-01-21 17:37:42

ronskimpi
Member
Registered: 2017-01-21
Posts: 6

Cant get Razer Kraken usb headset working

I just installed bl after a long break from linux world.
I've used bl before and back then I had no problems with this headset but now I just cant get any sound.
My speakers work normally but for some reason bl wont let sound trough my headset.

**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC1150 Analog [ALC1150 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 1: ALC1150 Digital [ALC1150 Digital]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: Chroma [Razer Kraken 7.1 Chroma], device 0: USB Audio [USB Audio]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: HDMI [HDA ATI HDMI], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: HDMI [HDA ATI HDMI], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: HDMI [HDA ATI HDMI], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: HDMI [HDA ATI HDMI], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: HDMI [HDA ATI HDMI], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: HDMI [HDA ATI HDMI], device 11: HDMI 5 [HDMI 5]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

Mod Note: please use code tags when posting terminal output.
-HoaS

Last edited by Head_on_a_Stick (2017-01-21 17:46:29)

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#2 2017-01-21 17:44:35

Head_on_a_Stick
Member
From: London
Registered: 2015-09-29
Posts: 8,759
Website

Re: Cant get Razer Kraken usb headset working

Looks like the device is recognised, can we see the output of:

pacmd list-sinks

(with the headset connected, ofc)


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#3 2017-01-21 17:47:25

damo
....moderator....
Registered: 2015-08-20
Posts: 5,059

Re: Cant get Razer Kraken usb headset working

Head_on_a_Stick wrote:

Looks like the device is recognised, can we see the output of:

pacmd list-sinks

(with the headset connected, ofc)

And can we see the output using [ code ] tags please? wink


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#4 2017-01-21 18:00:02

ronskimpi
Member
Registered: 2017-01-21
Posts: 6

Re: Cant get Razer Kraken usb headset working

Im still new with linux so dont judge me too much big_smile
But here you go

ronskimpi@ronskimpi-linux:~$ pacmd list-sinks
3 sink(s) available.
    index: 0
	name: <alsa_output.pci-0000_01_00.1.hdmi-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE 
	priority: 9050
	volume: front-left: 65536 / 100% / 0,00 dB,   front-right: 65536 / 100% / 0,00 dB
	        balance 0,00
	base volume: 65536 / 100% / 0,00 dB
	volume steps: 65537
	muted: no
	current latency: 0,00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 0
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0,00 ms; range is 0,50 .. 371,52 ms
	card: 0 <alsa_card.pci-0000_01_00.1>
	module: 6
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "HDMI 0"
		alsa.id = "HDMI 0"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "3"
		alsa.card = "2"
		alsa.card_name = "HDA ATI HDMI"
		alsa.long_card_name = "HDA ATI HDMI at 0xdfe60000 irq 320"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:01:00.1"
		sysfs.path = "/devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card2"
		device.bus = "pci"
		device.vendor.id = "1002"
		device.vendor.name = "Advanced Micro Devices, Inc. [AMD/ATI]"
		device.product.id = "aac8"
		device.product.name = "Hawaii HDMI Audio"
		device.string = "hdmi:2"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "hdmi-stereo"
		device.profile.description = "Digital Stereo (HDMI)"
		device.description = "Hawaii HDMI Audio Digital Stereo (HDMI)"
		alsa.mixer_name = "ATI R6xx HDMI"
		alsa.components = "HDA:1002aa01,00aa0100,00100500"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: yes)
			properties:
				device.icon_name = "video-display"
	active port: <hdmi-output-0>
  * index: 3
	name: <alsa_output.pci-0000_00_1f.3.iec958-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE 
	priority: 9958
	volume: front-left: 65536 / 100% / 0,00 dB,   front-right: 65536 / 100% / 0,00 dB
	        balance 0,00
	base volume: 65536 / 100% / 0,00 dB
	volume steps: 65537
	muted: no
	current latency: 0,00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 5
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 1
	configured latency: 0,00 ms; range is 0,50 .. 371,52 ms
	card: 2 <alsa_card.pci-0000_00_1f.3>
	module: 8
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "ALC1150 Digital"
		alsa.id = "ALC1150 Digital"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "1"
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xdff40000 irq 322"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "a170"
		device.product.name = "Sunrise Point-H HD Audio"
		device.form_factor = "internal"
		device.string = "iec958:0"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "iec958-stereo"
		device.profile.description = "Digital Stereo (IEC958)"
		device.description = "Built-in Audio Digital Stereo (IEC958)"
		alsa.mixer_name = "Realtek ALC1150"
		alsa.components = "HDA:10ec0900,1462f980,00100001"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		iec958-stereo-output: Digital Output (S/PDIF) (priority 0, latency offset 0 usec, available: unknown)
			properties:
				
	active port: <iec958-stereo-output>
    index: 4
	name: <alsa_output.usb-Razer_Razer_Kraken_7.1_Chroma-00.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE 
	priority: 9049
	volume: front-left: 65537 / 100% / 0,00 dB,   front-right: 65537 / 100% / 0,00 dB
	        balance 0,00
	base volume: 54094 /  83% / -5,00 dB
	volume steps: 65537
	muted: no
	current latency: 0,00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 6
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0,00 ms; range is 0,50 .. 2000,00 ms
	card: 3 <alsa_card.usb-Razer_Razer_Kraken_7.1_Chroma-00>
	module: 25
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "USB Audio"
		alsa.id = "USB Audio"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "1"
		alsa.card_name = "Razer Kraken 7.1 Chroma"
		alsa.long_card_name = "Razer Razer Kraken 7.1 Chroma at usb-0000:00:14.0-9, full speed"
		alsa.driver_name = "snd_usb_audio"
		device.bus_path = "pci-0000:00:14.0-usb-0:9:1.0"
		sysfs.path = "/devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/sound/card1"
		udev.id = "usb-Razer_Razer_Kraken_7.1_Chroma-00"
		device.bus = "usb"
		device.vendor.id = "1532"
		device.vendor.name = "Razer USA, Ltd"
		device.product.id = "0504"
		device.product.name = "Razer Kraken 7.1 Chroma"
		device.serial = "Razer_Razer_Kraken_7.1_Chroma"
		device.string = "front:1"
		device.buffering.buffer_size = "352800"
		device.buffering.fragment_size = "176400"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Razer Kraken 7.1 Chroma Analog Stereo"
		alsa.mixer_name = "USB Mixer"
		alsa.components = "USB1532:0504"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-usb"
	ports:
		analog-output: Analog Output (priority 9900, latency offset 0 usec, available: unknown)
			properties:
				
	active port: <analog-output>
ronskimpi@ronskimpi-linux:~$ udev.id = "usb-Razer_Razer_Kraken_7.1_Chroma-00"
udev.id: command not found
ronskimpi@ronskimpi-linux:~$ device.bus = "usb"
device.bus: command not found
ronskimpi@ronskimpi-linux:~$ device.vendor.id = "1532"
device.vendor.id: command not found
ronskimpi@ronskimpi-linux:~$ device.vendor.name = "Razer USA, Ltd"
device.vendor.name: command not found
ronskimpi@ronskimpi-linux:~$ device.product.id = "0504"
device.product.id: command not found
ronskimpi@ronskimpi-linux:~$ device.product.name = "Razer Kraken 7.1 Chroma"
device.product.name: command not found
ronskimpi@ronskimpi-linux:~$ device.serial = "Razer_Razer_Kraken_7.1_Chroma"
device.serial: command not found
ronskimpi@ronskimpi-linux:~$ device.string = "front:1"
device.string: command not found
ronskimpi@ronskimpi-linux:~$ device.buffering.buffer_size = "352800"
device.buffering.buffer_size: command not found
ronskimpi@ronskimpi-linux:~$ device.buffering.fragment_size = "176400"
device.buffering.fragment_size: command not found
ronskimpi@ronskimpi-linux:~$ device.access_mode = "mmap+timer"
device.access_mode: command not found
ronskimpi@ronskimpi-linux:~$ device.profile.name = "analog-stereo"
device.profile.name: command not found
ronskimpi@ronskimpi-linux:~$ device.profile.description = "Analog Stereo"
device.profile.description: command not found
ronskimpi@ronskimpi-linux:~$ device.description = "Razer Kraken 7.1 Chroma Analog Stereo"
device.description: command not found
ronskimpi@ronskimpi-linux:~$ alsa.mixer_name = "USB Mixer"
alsa.mixer_name: command not found
ronskimpi@ronskimpi-linux:~$ alsa.components = "USB1532:0504"
alsa.components: command not found
ronskimpi@ronskimpi-linux:~$ module-udev-detect.discovered = "1"
module-udev-detect.discovered: command not found
ronskimpi@ronskimpi-linux:~$ device.icon_name = "audio-card-usb"
device.icon_name: command not found
ronskimpi@ronskimpi-linux:~$ ports:
ports:: command not found
ronskimpi@ronskimpi-linux:~$ analog-output: Analog Output (priority 9900, latency offset 0 usec, available: unknown)
bash: syntax error near unexpected token `('
ronskimpi@ronskimpi-linux:~$ properties:
properties:: command not found
ronskimpi@ronskimpi-linux:~$ 
ronskimpi@ronskimpi-linux:~$ active port: <analog-output>
bash: syntax error near unexpected token `newline'
ronskimpi@ronskimpi-linux:~$

Last edited by Head_on_a_Stick (2017-01-21 18:59:09)

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#5 2017-01-21 19:03:36

Head_on_a_Stick
Member
From: London
Registered: 2015-09-29
Posts: 8,759
Website

Re: Cant get Razer Kraken usb headset working

ronskimpi wrote:
    index: 4
	name: <alsa_output.usb-Razer_Razer_Kraken_7.1_Chroma-00.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE 

^ Well, there it is.

I am sure you have already tried this but open up pavucontrol and make sure that the headphones are selected, un-muted and have a non-zero volume level — the output of `amixer` may help if you can't figure out the GUI (I have trouble with that).

If the problem is that the device is always state: SUSPENDED then you could try this solution:

http://unix.stackexchange.com/questions … -suspended

If all else fails, we can try a newer kernel version:

https://forums.bunsenlabs.org/viewtopic.php?id=1257


“Et ignotas animum dimittit in artes.” — Ovid, Metamorphoses, VIII., 18.

Forum Rules   •   How to report a problem   •   Software that rocks

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#6 2017-01-21 19:31:47

ronskimpi
Member
Registered: 2017-01-21
Posts: 6

Re: Cant get Razer Kraken usb headset working

Thank you now my sounds work.
For some reason everything was muted in pavucontrol.

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