hydrogen new installation wifi card not detected (no ethenet on laptop

pascale64 · 2016-11-07 11:06:41

Please help,
I have received for my birthday a brand new dell inspiron 15 3000 3552
with Ubuntu installed (same problem).
on my old net book I had #! loved it, so i installed #! on the new one, same problem no wifi, followed numerus lead, no result, so decided to install Hydrogen,
during installation no ethernet card was detected, no ethernet card installed so no problem, but after installation I have the same problem, the wifi card is not detected

Dell Wireless 1707 Card (802.11BGN + Bluetooth 4.0, 2.4 GHz)

I have spoken to dell but they do not support linux

I have internet access on my old notebook (#!) but not on the new machine.
I have tried following the link http://ubuntuforums.org/showthread.php? … st12762259 but no luck

Can any body help??

Please!!!!
And save my birthday (today)

nobody · 2016-11-07 11:34:58

According to https://ubuntuforums.org/showthread.php?t=2274978 the card has the IDs

Dell Wireless 1707 – 802.11bgn
Hardware IDs:
PCI\VEN_168C&DEV_0036
PCI\VEN_168C&DEV_0036&SUBSYS_020E1028
Vendor: Atheros

which makes this an Atheros chipset. You should check out https://wiki.debian.org/ath9k_htc which says: install firmware-atheros. Then,

sudo modprobe ath9k_htc

or reboot. You should then be able to configure your wifi network connections.

pascale64 · 2016-11-07 12:11:59

Thank you for you quick reply,
I have looked at the link, but i do not know how to download the open firmware for this card save it to a usb key then install it onto the new computer.
are you able to point me in the right direction please?

nobody · 2016-11-07 12:24:56

Ensure that /etc/apt/sources.list contains the sections contrib and non-free as shown here: https://forums.bunsenlabs.org/viewtopic … 552#p21552.

sudo apt-get update

sudo apt-get install firmware-atheros

sudo modprobe ath9k_htc
# or
sudo reboot

damo · 2016-11-07 12:26:44

pascale64 wrote:

Thank you for you quick reply,
I have looked at the link, but i do not know how to download the open firmware for this card save it to a usb key then install it onto the new computer.
are you able to point me in the right direction please?

Download the jessie deb here (reached by following the link you were given): https://packages.debian.org/jessie/all/ … s/download;

Copy to removeable media, then install with gdebi (just r-click the file in the file manager, and you should be offered the choice);

Then use the modprobe command.

pascale64 · 2016-11-07 12:45:14

Hi,
Followed your instructions,
downloaded from link, copied to key, inserted in new computer, right clicked, chose gdebi, all worked,
in terminal "sudo mobprobe athçk_htc"
reply "sudo: mobprobe: command not found"

I think I am getting somewhere though thanks to you !!!
regards
pascale

nobody · 2016-11-07 13:04:16

modprobe, not mobprobe.

pascale64 · 2016-11-07 13:28:04

Ops!!!
never could spell!

ok
in terminal I wrote
"sudo modprobe ath9k_htc"
then I rebooted

sorry still no wifi card available
Regards
Pascale

pascale64 · 2016-11-07 14:02:49

hi
lsusb -nn gives me the following
"pascale@pascale-Inspiron-15-3552:~$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0bda:5683 Realtek Semiconductor Corp.
Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 006: ID 0cf3:e005 Atheros Communications, Inc.
Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
pascale@pascale-Inspiron-15-3552:~$ lspci -nnk | grep 0280 -A2
pascale@pascale-Inspiron-15-3552:~$ lsmod | grep rtl"

lspci -nn gives
"pascale@pascale:~$ lspci -nn
00:00.0 Host bridge [0600]: Intel Corporation Device [8086:2280] (rev 35)
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:22b1] (rev 35)
00:0b.0 Signal processing controller [1180]: Intel Corporation Device [8086:22dc] (rev 35)
00:13.0 SATA controller [0106]: Intel Corporation Device [8086:22a3] (rev 35)
00:14.0 USB controller [0c03]: Intel Corporation Device [8086:22b5] (rev 35)
00:1a.0 Encryption controller [1080]: Intel Corporation Device [8086:2298] (rev 35)
00:1b.0 Audio device [0403]: Intel Corporation Device [8086:2284] (rev 35)
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:229c] (rev 35)
00:1f.3 SMBus [0c05]: Intel Corporation Device [8086:2292] (rev 35)
pascale@pascale:~$ "

Does this help
also in some forums the card is called broadcom and in some others realtek
Regards
Pascale

pascale64 · 2016-11-07 14:57:57

Hi
I have googled "SMBus [0c05]: Intel Corporation Device [8086:2292] (rev 35)"
which I think must be the wireless card, this has lead me to debian sources where i downloaded a package "//packages.debian.org/fr/jessie/firmware-iwlwifi"
but this has not helped either.
After I finished with gdeb I simply rebooted and did use terminal modprope
Regards
Pascale

Head_on_a_Stick · 2016-11-07 19:21:37

If the laptop is brand new then the first step would be to try a newer kernel, .deb here:

http://httpredir.debian.org/debian/pool … _amd64.deb

You would also probably need newer firmware as well:

http://httpredir.debian.org/debian/pool … +1_all.deb

However, that Intel device is an SMBus controller rather than a wireless card.

Are you sure there is a functional wireless device in the machine?

If the new kernel causes it to show up in `lspci` and it is an Atheros device then you would need the newer firmware as well as the newer kernel:

http://httpredir.debian.org/debian/pool … +1_all.deb

If this gets your system up & running, add the jessie-backports repositories and install the kernel metapackage so that it is kept updated, guide here:

https://forums.bunsenlabs.org/viewtopic.php?id=1257

I have to say though that a bleeding-edge distribution such as Arch Linux would almost certainly work better on that hardware.

Oh, and Happy Birthday!

stevep · 2016-11-07 19:59:38

According to the pretty awesome wikidevi site, it's some hybrid wifi-bluetooth chip, kind of like the Atheros chipset in my new laptop, with the wifi on the PCI bus and the Bluetooth on the USB:

https://wikidevi.com/wiki/Dell_Wireless_1707_(DW1707)

The wireless is supposed to be supported by the ath9k driver in the stock 3.16 kernel, which doesn't need outside firmware...so now the problem is why it's not showing up in lspci.

pascale64 · 2016-11-07 20:28:02

I have tried to add the below kernel via a usb key and gdebi but it is blocked.
The bluetooth works in ubuntu so the device is installed, but no diagnosis test shows it.

Head_on_a_Stick wrote:

If the laptop is brand new then the first step would be to try a newer kernel, .deb here:
http://httpredir.debian.org/debian/pool … _amd64.deb
You would also probably need newer firmware as well:
http://httpredir.debian.org/debian/pool … +1_all.deb
However, that Intel device is an SMBus controller rather than a wireless card.
Are you sure there is a functional wireless device in the machine?
If the new kernel causes it to show up in `lspci` and it is an Atheros device then you would need the newer firmware as well as the newer kernel:
http://httpredir.debian.org/debian/pool … +1_all.deb
If this gets your system up & running, add the jessie-backports repositories and install the kernel metapackage so that it is kept updated, guide here:
https://forums.bunsenlabs.org/viewtopic.php?id=1257
I have to say though that a bleeding-edge distribution such as Arch Linux would almost certainly work better on that hardware.
Oh, and Happy Birthday!

Head_on_a_Stick · 2016-11-07 20:31:15

pascale64 wrote:

but it is blocked

For future reference, the actual error message would have been more useful.

In this case, I forgot http://httpredir.debian.org/debian/pool … +1_all.deb -- this must be installed before the kernel .deb

pascale64 · 2016-11-07 20:32:39

I have looked at this wiki but the driver download is windows

stevep wrote:

According to the pretty awesome wikidevi site, it's some hybrid wifi-bluetooth chip, kind of like the Atheros chipset in my new laptop, with the wifi on the PCI bus and the Bluetooth on the USB:
https://wikidevi.com/wiki/Dell_Wireless_1707_(DW1707)
The wireless is supposed to be supported by the ath9k driver in the stock 3.16 kernel, which doesn't need outside firmware...so now the problem is why it's not showing up in lspci.

Feeling a bit lost as i have tried "frimware-atheros_0.43" and this has not worked!
reghards
paul

pascale64 · 2016-11-07 20:43:59

Hi
Sorry I didnt write error message but all is in french.

Head_on_a_Stick wrote:

For future reference, the actual error message would have been more useful.
In this case, I forgot http://httpredir.debian.org/debian/pool … +1_all.deb -- this must be installed before the kernel .deb

I have now sucedded to install the packet
lsci gives

cale@pascale:~$ lspci -nn
00:00.0 Host bridge [0600]: Intel Corporation Device [8086:2280] (rev 35)
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:22b1] (rev 35)
00:0b.0 Signal processing controller [1180]: Intel Corporation Device [8086:22dc] (rev 35)
00:13.0 SATA controller [0106]: Intel Corporation Device [8086:22a3] (rev 35)
00:14.0 USB controller [0c03]: Intel Corporation Device [8086:22b5] (rev 35)
00:1a.0 Encryption controller [1080]: Intel Corporation Device [8086:2298] (rev 35)
00:1b.0 Audio device [0403]: Intel Corporation Device [8086:2284] (rev 35)
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:229c] (rev 35)
00:1f.3 SMBus [0c05]: Intel Corporation Device [8086:2292] (rev 35)
pascale@pascale:~$

does this help

stevep · 2016-11-07 20:45:08

I think I remember other Dell laptops having the same kind of issues with not seeing the wireless chipset.

The Debian backports kernels need some other updated packages out of backports as dependencies, so that's probably where your trouble is coming from.

You could try a standalone Liquorix kernel deb I rebuild for Jessie from the openSUSE build service, the 64-bit packages are here: http://download.opensuse.org/repositori … 8.0/amd64/

You want the 7 MB linux-headers package and the 38 MB linux-image package, the little 140K versions are metapackages that you don't need at the moment. The kernels would probably also benefit from the firmware in jessie-backports for other hardware that you may have, though the ath9k driver for your wifi doesn't need any outside firmware, so if the new kernel can at least get the wifi working, everything else will become much easier.

Here's what the Debian backports kernel generates for the amd64 packages: http://download.opensuse.org/repositori … 8.0/amd64/

and for packages for all architectures: http://download.opensuse.org/repositori … n_8.0/all/

The trouble is that you need some of these extra packages, but not all, and in fact some will conflict.

(This is from an experiment I did to bump that backports kernel frequency from 250 to 1000 hz (successful), and add the fbcondecor patch and get it to work with the kernel (untested so far, the patch applies and everything built, and the kernel installs and runs OK))

Last edited by stevep (2016-11-07 21:10:03)

damo · 2016-11-07 21:01:11

pascale64 wrote:

...
Sorry I didnt write error message but all is in french....

For future information, you can get command output in English with

LC_ALL=C <command>

pascale64 · 2016-11-07 21:30:37

Thanks Stevep,
I will try out these packages tomorrow, I know I will be back for help as I dont really understand what I need to do.
but Your Help Is really apprieciated
Kind regards
paul

stevep · 2016-11-07 22:00:35

Wait a minute, are you saying that Dell shipped it with Ubuntu installed, and Ubuntu has the same problem?

That doesn't seem likely. is there a physical switch or key combination that can turn the wifi on and off?

We've already established that the Debian 3.16 kernel supports the device; it's been supported since kernel 3.13. The ath9k driver is built into the kernel, you don't have to go out and download them separately like you often do for Windows. Maybe someone on the Ubuntu forums had the same problem with that model.

Edit: This one, correct? https://certification.ubuntu.com/certif … 504-18248/

If the wifi didn't work with Ubuntu, did Dell offer any support? Maybe it's a bad chipset.

Last edited by stevep (2016-11-07 22:05:35)

#1 2016-11-07 11:06:41

hydrogen new installation wifi card not detected (no ethenet on laptop

#2 2016-11-07 11:34:58

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#3 2016-11-07 12:11:59

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#4 2016-11-07 12:24:56

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#5 2016-11-07 12:26:44

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#6 2016-11-07 12:45:14

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#7 2016-11-07 13:04:16

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#8 2016-11-07 13:28:04

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#9 2016-11-07 14:02:49

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#10 2016-11-07 14:57:57

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#11 2016-11-07 19:21:37

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#12 2016-11-07 19:59:38

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#13 2016-11-07 20:28:02

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#14 2016-11-07 20:31:15

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#15 2016-11-07 20:32:39

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#16 2016-11-07 20:43:59

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#17 2016-11-07 20:45:08

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#18 2016-11-07 21:01:11

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#19 2016-11-07 21:30:37

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

#20 2016-11-07 22:00:35

Re: hydrogen new installation wifi card not detected (no ethenet on laptop

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